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Tenancy Support Worker

1 month ago

Bromley, United Kingdom Hestia Housing Support Full time
**_We are Hestia. We make a difference._**

At Hestia, we are guided by our core values and are dedicated to fostering an
equitable, diverse, and inclusive organisation. We provide a range of
services, including Domestic Abuse support, Modern Slavery assistance, Mental
Health & Complex Needs care, and Criminal Justice. Our mission is to empower
individuals to rebuild their lives and achieve independence.

**The service you will work in….**

Bromley tenancy support service provides tenancy related support to residents
of Bromley who need support in maintaining their tenancies or are at risk of
losing it. The service works with singles, couples and families who find
themselves in this situation and who need assistance in managing their
tenancies. The promotion of independence is paramount in this service and this
is achieved through key working and support planning where the service users
themselves are in charge of identifying goals and outcomes that they want to
achieve with some assistance for the service.

Typically service users will reside in Bromley but occasionally referrals are
received from residents who reside outside of the borough having been placed
in temporary accommodation by Bromley council.

Those supported by the service may have other issues not directly linked to
tenancy management but which have a significant impact of how well a service
user manages their lives and tenancy. Therefore the service will support and
signpost service users to drug and alcohol services, mental health and GP
services, as well as specialist financial support.

**A day in this role looks like….**

As a Floating Support Worker**** at Hestia, you will play a crucial role in
our Criminal Justice Service. Your contributions will directly influence the
lives of our service users, guiding them towards a path of empowerment and
independence.

A day will never look the same and some of the things you can expect to dobe
responsible for are:

* To be responsible for developing, supporting and maintaining independent living skills and general wellbeing for a wide cross section in society within and outside Bromley.
* To use organisational needs, risk and aspirational based assessment tools with the service users to gain a clear understanding of their individual situations.
* To formulate, implement and review personalised, client focused support plans with service users and other professionals as needed.
* To utilise key working sessions with service users to enable them to develop and sustain independence, maintain their tenancy, and enjoy a good quality of life.
* To motivate service users to participate in and take ownership of all aspects of their daily lives.
* To encourage engagement in activities which supports their physical and mental wellbeing.
* To enable service users to access physical and mental health services within the local community.
* To promote independence with service users ​through effective relationship building.
* To support service users, maximise their financial security and independence through encouraging access to employment, training and volunteering opportunities.
* To liaise effectively and professionally with other agencies involved in supporting the service users.
* To provide quality information to service users on alternative housing options when needed and how best to utilise existing supports.

**Why Hestia?**

Joining Hestia means more than just a job; its an opportunity to be part of
something bigger. We offer a supportive, inclusive and resolution driven work
environment where your contributions are recognised and valued. As a member of
our team, you will have the chance to grow both personally and professionally
while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise,
and dedication to the table. To excel in this role, you should possess:

* Demonstrable experience of working with service users experiencing tenancy related challenges.
* Demonstrable experience of working with service users who are homeless or at risk of homelessness.
* Knowledge of issues affecting those service users with mental health, drug and alcohol related issues.
* Ability to inspire confidence in empowering service users to make choices for themselves despite the difficulty of the situations they find themselves in.
* Ability to promote independence with service users.
* Understanding the principles of Recovery as an ethos and a range of recovery approaches.
* Ability to work on their own with effective time management skills and experiences.
* Ability to form effective relations with colleagues and other professionals.
* Awareness of effective health and safety and lone working processes.
* Good IT and overall communication skills.
* Knowledge and clear understanding of what safeguarding is and the ability to address instances appropriately.

**Our commitment to Equality, Diversity, and Inclusion**

Our services users come from all walks of life and so do we. We hire great
people from a wide variety of backgrounds because it makes us stronger. We are
committed to creating and maintaining a diverse and inclusive workforce and
value the skills, abilities, talent and experiences, different people and
communities bring to our organisation.

**We are a disability confident employer**

Hestia is proud to be a disability confident employer, dedicated to the
employment and career development of individuals with disabilities. We offer a
guaranteed interview scheme for all applicants with disabilities who meet the
minimum criteria for the role they have applied for. We also provide
reasonable adjustments during the selection and interview process, and
throughout your employment with us.

_We reserve the right to close this job advert early should we receive a high
volume of applications or if the position is filled before the closing date.
We encourage interested candidates to apply as soon as possible to ensure
their application is considered._