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Insurance Administrator

1 month ago

Ashford, United Kingdom New Appointments Group Full time

Insurance Administrator

We have an exciting opportunity for someone with excellent customer service to carry out administrative duties for our client, who is an established household name in insurance. This is a full time role based in Ashford, however may be expected to cover sickness/holiday at Whitfield and Tenterden, so will need to be able to drive. You will be working a 35 hour a week (Monday to Friday 9am to 5pm with an hour for lunch). The ideal candidate will have experience in customer service/customer facing roles is highly desirable.

Salary up to £22,500 per annum, dependent on experience, plus a host of benefits to include:

  • 26 days holiday plus bank holidays
  • The option to buy or sell 5 days after probation
  • Birthday day off
  • Health Shield cash-back plan
  • Death in service
  • Free parking
  • Friday fruit delivery
  • Annual company trips for staff

Duties will include:

  • Positive interactions with customers by answering incoming calls, directing to the appropriate person, greeting visitors to the office and contacting customers to support their insurance needs eg booking review meetings.
  • Effective management of stock, ordering marketing and business stationary.
  • Efficient management of incoming and outgoing post.
  • Supporting New Business and Marketing team with organising external events and updating social media accounts appropriately.
  • Supporting Agency Manager with organising internal events and training.
  • Effective administration of credit control processes including customer payments and processing refund requests within required timeframes.
  • Work across the Administration Team, providing cover for absences or high workloads as required.
  • Consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs and exceeding expectations.

Full training provided (which may include additional travel and staying away from home in order to attend training courses). There may be occasional weekend work/public holidays to support agency events. Own transport and UK driving licence is required.

CVs in Word please.

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