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Customer Service Advisor
4 months ago
- Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
- Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
- Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
- Process renewals, terminations of tenancies and return of deposits
- Ensure all funds received are identified and allocated correctly
- Process rents received and remit to landlord daily by Faster Payments & Cheque
- Produce statements to landlords detailing transactions on account
- Process requests from landlord/ tenant/branch/LSC
- Ad hoc duties as required by line manager
- Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
- Excellent PC and related technology skills
- Excellent writing skills
- Good analytical ability
- Ability to stay calm under pressure and work to tight deadlines
- Flexible approach to working
- Basic accounts/bookkeeping background an advantage but not necessary