Senior EUC Engineer
2 months ago
- You are passionate about technology, keep up to date with the latest industry trends and understand how these may influence enterprise IT
- You will be a point of escalation for both your team and the wider Dr Martens technology function, you are comfortable with the responsibility this brings and will support your team and others in their decision-making processes.
- Build relationships with key staff across IT and the wider business to maintain effectiveness and relevance in role.
- Drive continuous process efficiencies and improvements across the environment. You will be proactive in identifying ways to improve user experience and the overall security posture of the desktop and mobile estate.
- Take the lead and/or support project work as required
- A change mindset; happy in an environment of continuous review and improvement
- Act with authenticity, honesty, and integrity
- Can work effectively and collaboratively
- Excellent time management and organisation skills - able to work to agreed timetables and deadlines
- Excellent written and verbal communications skills
- An ability to work to tight deadlines and manage priorities
- Strong communication skills with the ability to work within a team.
- Positive attitude and willingness to learn.
- Proven experience working in an End User Computing environment with 3+ years working in a senior desktop engineering role within a large organisation
- Deep knowledge and experience of EUC technologies such as:
- Deploying, troubleshooting, and managing Windows operating systems.
- Modern device provisioning and management concepts and particularly knowledge of Intune and Autopilot. This should also include experience of Mobile device management.
- Microsoft 365, Azure AD, Conditional Access and Microsoft Defender for Endpoint
- Experience of SCCM for OS deployment, patching, application deployment, reporting etc…
- Experience of deploying and supporting Apple Mac PCs with Jamf or other management toolsets.
- Knowledge of supporting technologies such as Active Directory, Group Policy, networking (DHCP, DNS etc..)
- Experience of Application Packaging and deployment through Intune is essential. You will also have a good understanding of the key technologies such as MSI, MSIX, APPX, App-V etc.. and know the differences between them and when to use them.
- A strong scripting skillset is essential for this role. Demonstratable experience of using PowerShell for deployment scenarios and task automation is required.
- Experience ITIL, ITIL’s framework and how this applies to the IT Function
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