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Endpoint Engineer
1 month ago
We’re looking for an Experienced Endpoint Engineer with strong SCCM skills to join a busy global Support team based in London.
The ideal candidate will also have good Mac administration skills and have potentially worked with deployment tools like InTune.
This successful candidate will provide an escalation point for 1st line and 2nd line engineers. Tier 3 problems usually involve the resolution of problems that affect multiple users in the Enterprise and/or long-standing problems. Great emphasis will be given to creating documentation in all formats to populate a knowledge management system. The goal of the position is to help IT Client Services achieve the highest level of customer satisfaction through timely and efficient problem resolution.
Essential
- 5 years of experience providing Tier 2/Tier 3 support for IT systems in both hardware and software.
- Build Knowledge using technical write ups for the purpose of helping teams in all territories to resolve issues quickly and efficiently.
- 5-year experience deploying software for test and production uses to ascertain viability and interoperability with deployed image and systems.
- 5-year experience with basic System Center Configuration Manager (SCCM) (MECM) usage.
- 2-year experience as a Subject Matter Expert (SME) on Windows 10, Office 365 and its related products, Adobe products, MAC OS (Operating System) X.
- 2-year experience with the troubleshooting and deployment of mobile devices such as the entire line of Apple products, and Android within an Enterprise environment.
- 2-year experience in Critical Incident Management including communication and resolution management (i.e. work around, or change management)
- 1-year experience with vendor management or 3rd party supplier management.
- 2-year training experience either in small groups or one-on-one. The ability to train personnel with different levels of technical skills and be able to ascertain skill sets and design training curriculums accordingly.
- 2-year experience using JAMF products (JAMF Pro, JAMF Connect, JAMF Cloud etc.) To include deployment of policies, configuration profiles, maintaining static and smart groups. Packaging experience not required.
- 5-year experience in managing Active Directory groups and users
- Knowledge of Group Policies
- 1-year experience in using DEP (Device Enrollment Program) within an Enterprise
- 2-year experience with Intune
- Windows 11 deployment and support experience.
- 2-Years Azure AD (Entra ID)
Desirable
- 1-year experience in Project Management. This includes the ability to break down projects to tasks and the ability to manage deadlines and milestones.
- 1 year of Executive Support of C level executives.
- Some experience with benchmark software.
- Microsoft Certified Solution Expert (preferrably in Desktop Infrastructure.)
- Apple Certified Support Professional.
- JAMF 300 Certification
- SCCM Certification
- ServiceNow ticketing system usage
Please note that this role is INSIDE IR35. Rate is between £400-440 per day.
