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Technical Solutions Architect
2 months ago
Adaptiva, a pioneering company in Autonomous Endpoint Management, empowers organizations to efficiently manage and secure their endpoints at scale. Our flagship product, OneSite, is the industry's first fully adaptive AEM platform. At Adaptiva, we take pride in being a dynamic and innovative workplace, driven by our relentless pursuit of engineering excellence and customer satisfaction. Our mission to deliver sophisticated and effective solutions is deeply ingrained in our values.
At the heart of our success lies a culture of innovation, where collaboration empowers our employees to reach their full potential in their career journeys. Our core values - Integrity, Excellence, Work Ethic, and Dignity of Labor - serve as the foundation of our identity. These principles guide everything we do, from the way we conduct business to the way we interact with our colleagues, customers, and partners.
Job SummaryWe are seeking a highly skilled Senior Solutions Architect to join our global Customer Success team. As a key member of our team, you will be responsible for providing senior-level technical support, solutions, and customer onboarding activities. Your primary focus will be on ensuring our customers have an exceptional experience implementing and utilizing Adaptiva products.
Key Responsibilities- Provide technical product support for new and existing customers.
- Liaise directly with our customers at all levels of their business, both remotely and in-person.
- Build and maintain technical relationships with existing customers in the region.
- Technical resource for designing and supporting post-sale customer solutions.
- Deliver product training and assist in the creation of self-education public access content such as knowledge-base articles, blogs, videos, etc.
- Maintain internal systems for product demonstration and testing.
- Be part of the on-call support rotation (1 week every 3 months).
- Participate at technical conferences and contribute to activities in the booth at events while promoting the Adaptiva platform.
- Progressive experience in a technical role, implementing and supporting IT software.
- Experience with Adaptiva products.
- Industry-specific experience in systems management, device management, security software, or configuration compliance.
- Technical experience with design, implementing, and supporting Microsoft System Center Configuration Manager 2012 and later.
- Technical experience in Windows Operating Systems, Desktop Management, and Windows Deployment.
- Excellent and demonstrable troubleshooting and analytical skills.
- Experience with server and networking technologies.
- Experience managing support tickets and escalations.
- Experience with cloud-based endpoint management/MDM solutions (e.g., VMware Workspace ONE, Microsoft InTune, Altiris).
