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Customer Support Co-ordinator

2 months ago

Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

We’re looking for a temporary worker to join our client who is based on outskirts of Milton Keynes (due to location a car driver is essential).

This is an on-going temporary role and is paying £12.25 per hour.

You’ll be working as a Customer Support Co-ordinator.

Working within a team you’ll be supporting the customer services department.

You'll be responsible for allocating resources from contractors to undertake remedial work in customers’ homes.

Main duties:

Allocating work to the customer support operation team / contractors to fix issues that have arisen in new homesMonitor, receive and log results of all telephone calls and emailsPrepare weekly reports for each site detailing outstanding defectsLiaise with NHBC regarding claimsOversee the work of contractors and report poor outcome to Customer Service Head OfficeMaintain reasonable timescales for any remedial work and ensure customers are kept updated and informed throughoutTo be considered:

Ability to work independently, prioritise work and take initiativeStrong customer services experience (with complaint handling)Be able to work under pressure / in a fast-moving environmentConfident computer skills as you will be using a variety of different systemsWorking Monday to Friday (8:30am until 5pm) Excellent benefits offered.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running).Please note due to volume of applications you will only be contacted if we are progressing your application.