Customer Service

2 weeks ago


Norwich, United Kingdom Reed Full time

Job Vacancy:  Customer Service Professional

Location: Norwich, Norfolk, United Kingdom

Our client is a dynamic and fashion-forward brand, known for our innovative designs and commitment to exceptional customer service are expanding their global presence, seeking a passionate Customer Service Professional to join their team.

The Role: As a Customer Service Professional, you will be the first point of contact for our customers, providing support and delivering a superior service experience. You will play a crucial role in maintaining our reputation for customer satisfaction and brand loyalty.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries via phone, email, and live chat.
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
  • Maintain customer records by updating account information.
  • Contribute to team efforts by accomplishing related results as needed.
  • Handle customer orders, returns, and exchanges with a friendly and professional demeanour.

Requirements:

  • Proficiency in French and/or other languages in addition to English desireable
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • A passion for fashion and a keen eye for the latest trends.

What's in it for you?

  • A competitive salary with performance bonuses.
  • Opportunities for professional development and career growth.
  • A vibrant and supportive team environment.
  • Staff discounts on our latest collections.
  • Flexible working arrangements / Hybrid

Interested?

 If you are a customer service superstar with a flair for languages and a love for fashion, please apply online or send your CV to .



  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Service Service have an exciting role available with one of our Clients based in the Hethersett area for a Technical Customer Service Advisor. This company is a young, dynamic, e-commerce service provider with offices in Europe, China and the USA They are looking for a talented addition to their Customer Service team. Someone proactive and customer...


  • Norwich, United Kingdom Service Service Full time

    Are you looking for your next role in Financial Services, are you located or able to travel to the North part of Norwich city. My client is one of the largest Financial Planning firms in the county of Norfolk, they have been operating in the industry for over 15 years and are a trusted, well-known, family-run company. My client currently have a vacancy for...


  • Norwich, United Kingdom Service Service Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. a boutique practice that believes in putting their strong client base at the forefront of all that they do. **Role purpose** To support the Financial Planning Partners by providing back-office support where required, whilst...

  • Customer Service

    1 week ago


    Norwich, Norfolk, United Kingdom Ultimo Electronics Limited Full time

    Job Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service & Returns Assistant. As a Customer Service & Returns Assistance, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity to develop your...

  • Customer Service

    1 week ago


    Norwich, Norfolk, United Kingdom Keeler Recruitment Full time

    Accounts / Customer Service Assistant - Norwich£25,000 - Full Time, Office basedA new opportunity has arisen for an Accounts / Customer Service Assistant within an established Insurance business based in Norwich.As Accounts / Customer Service Assistant team member you will be providing support with dealing with customer queries, collecting and recording of...

  • Customer Service

    3 days ago


    Norwich, United Kingdom Pertemps Network Group Full time

    **Customer Service**: - 176NorwichRSA**£12 Per Hour** - Full Time**Temporary** **Norwich, Norfolk** **Customer Service And Call Centre** **Job Description**: **I am looking for bright, sunny Customer Service individuals to work for student accommodation provider in Norwich** **Do you have a good customer service skills with a great "can do" attitude....


  • Norwich, United Kingdom Service Service Employment Agency Limited Full time

    **A fantastic opportunity has arisen for an exceptional IT Service Desk Team Leader with a leading provider of independent financial data.** You will be an experienced IT support professional with experience in 1st and 2nd line support and a passion for customer service. You will lead the Service Desk function of the team, ensuring high levels of customer...

  • Customer Service

    1 week ago


    Norwich, Norfolk, United Kingdom Atkinson Moss Full time

    Due to expansion, my client is urgently seeking a Customer Service/Retention Advisor to work in their offices in Bowthorpe. The role is dealing with inbound and outbound (warm) calls and gaining raport with their clients.My client is seeking someone with a confident, warm and friendly telephone manner, who enjoys talking to people and working within a team...

  • Change Coordinator

    4 weeks ago


    Norwich, United Kingdom Paragon Customer Communications Full time

    Abbey View is one of many Paragon manufacturing sites across the UK. The site specialises in production of outbound and inbound document services. The site contains printing, mailing and warehousing capability for the purposes of outbound mail and postal receipt, scanning and document storage for the purposes of inbound mail. In addition, Production...

  • Change Coordinator

    4 weeks ago


    Norwich, United Kingdom Paragon Customer Communications Full time

    Abbey View is one of many Paragon manufacturing sites across the UK. The site specialises in production of outbound and inbound document services. The site contains printing, mailing and warehousing capability for the purposes of outbound mail and postal receipt, scanning and document storage for the purposes of inbound mail. In addition, Production...

  • Customer Service

    2 weeks ago


    Norwich, Norfolk, United Kingdom LT Pub Support Services Full time

    Customer Services and Accounts AssistantRole Profile: Prepare weekly reports for stakeholders and Head of Finance on debt collection and ordering issues. Speedy manipulation of data within Excel, and ad hoc reporting. Process all orders, in a timely manner and taking payment from the customers before the order can be released. Make calls to customers for...

  • Customer Service

    1 week ago


    Norwich, United Kingdom haart Full time

    A Property Manager position has become available at haart Estate Agents in Norwich. Enjoy a career at the UK's largest independent property group, where customer service is at the core of everything you do, and where you can build long-lasting relationships with landlords and tenants to support the continued growth and development of our business, as well...


  • Norwich, United Kingdom World Fuel Services Full time

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • Norwich, United Kingdom Carousel Consultancy Full time

    **Exceptional Customer Services Advisor Needed - Innovative and Expanding Co. - Dereham - up to £26k + bonuses** Carousel is the proud recruitment partner of an innovative company that is rapidly expanding across the UK and is looking to hire a **Customer Services Advisor **to join their successful Customer Service team. **What’s on offer?** The salary...


  • Norwich, United Kingdom Select Recruitment Specialists Ltd Full time

    Are you passionate about providing exceptional customer service? Do you thrive in managing detailed administrative tasks to ensure a seamless customer experience?   My client are seeking a proactive Customer Service Administrator to join their dedicated team. This role reports directly to the Customer Service Manager and is instrumental in managing and...


  • Norwich, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Norwich, NR6 5AL **Hours**:Part-Time Hours Available **Hourly Rate**: £11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £11.44 per hour (50p+ for night...


  • Norwich, United Kingdom ARC Group Full time

    Customer Service Manager (Building Services) Location: Norwich Salary Range: £300 -£400per day (depending on skills and experience) Working Hours - Monday to Friday 8am - 5pm  Contract is freelance basis ongoing ARC Group are recruiting for a Customer Service Manager for our client based in Norwich. The ideal candidate must have experience managing a...


  • Norwich, United Kingdom ARC Group Full time

    Customer Service Manager (Building Services)Location: NorwichSalary Range: £300 -£400per day (depending on skills and experience)Working Hours - Monday to Friday 8am - 5pm Contract is freelance basis ongoingARC Group are recruiting for a Customer Service Manager for our client based in Norwich. The ideal candidate must have experience managing a large...


  • Norwich, United Kingdom R A Brown Heating Services Ltd Full time

    Customer Service Administrator About Us: Well established multi award winning family business. We specialise in the design and installation of heat pump systems and associated equipment. We mainly work in the ‘private’ able to pay sector often directly for the end customer who is self-building or renovating their property. We also undertake some...


  • Norwich, United Kingdom ARC Group Full time

    Customer Service Manager (Building Services)Location: NorwichSalary Range: £300 -£400per day (depending on skills and experience)Working Hours - Monday to Friday 8am - 5pm Contract is freelance basis ongoingARC Group are recruiting for a Customer Service Manager for our client based in Norwich. The ideal candidate must have experience managing a large...