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Customer Service
3 months ago
Customer Services and Accounts Assistant
Role Profile:
- Prepare weekly reports for stakeholders and Head of Finance on debt collection and ordering issues.
- Speedy manipulation of data within Excel, and ad hoc reporting.
- Process all orders, in a timely manner and taking payment from the customers before the order can be released.
- Make calls to customers for their weekly product orders, working with a predetermined call list.
- Make sure the accounts are up to date and everyone has paid for product orders and rents within their agreed terms.
- Answer all incoming calls, as promptly as possible.
- Liaise with third party supplier, resolving any order queries.
- Deal with customer queries, in a friendly prompt manner.
- Assisting other members of the accounts team (purchase ledger, payroll, credit control), when time permits.
- Identify missing invoices or unallocated payments on Creditor and Debtors' ledgers and resolve issues.
- Statement reconciliations.
Key skills:
- Able to effectively manage expectations.
- Liaise with all customers in a friendly, professional manner.
- Strong communication skills both verbal & written
- IT literate including Excel.
- Methodical and good attention to detail.
- 2 Years in a similar role would be preferred.
Company Profile:
Location:
Attleborough
Hours: 9am - 5pm
Auto Enrolment Pension Scheme
Holiday Entitlement: 25 days plus bank holidays
Benefits:
- Casual dress
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Norwich, Norfolk: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
