Current jobs related to Customer Service Administrator - Norwich - R A Brown Heating Services Ltd
-
Trainee Client Services Administrator
4 months ago
Norwich, United Kingdom Service Service Full timeMy client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. a boutique practice that believes in putting their strong client base at the forefront of all that they do. **Role purpose** To support the Financial Planning Partners by providing back-office support where required, whilst...
-
Financial Services Administrator
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob Title: PA and Financial Services AdministratorWe are seeking a highly organized and efficient individual to join our team as a PA and Financial Services Administrator. As a key member of our team, you will provide administrative support to our Financial Planner and assist with various tasks related to client management and financial services.Key...
-
Financial Services Administrator
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob Title: PA and Financial Services AdministratorWe are seeking a highly organized and efficient individual to join our team as a PA and Financial Services Administrator. As a key member of our team, you will provide administrative support to our Financial Planner and assist with various tasks related to client management and financial services.Key...
-
Customer Service and Booking Coordinator
3 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob Summary:Service Service Employment Agency Limited is seeking a highly organized and detail-oriented Booking Clerk/ Customer Service Representative to join their team on a temporary basis. The ideal candidate will possess excellent administrative skills, strong data entry abilities, and a willingness to learn.Key Responsibilities:Unbox and transport items...
-
Customer Services Administrator
3 weeks ago
Norwich, United Kingdom Select Full timeDo you care about the high level of service you give to customers? Do you want to ensure that every customer gets off the phone /email happy? Are you fantastic at multi tasking and can keep on top of administration? If so, this could be the right customer service administration role for you!Join my client, a prestigious company in Norwich as their Customer...
-
Financial Services Administrator
7 days ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob Title: PA and Financial Services AdministratorWe are seeking a highly organized and efficient individual to join our team as a PA and Financial Services Administrator. As a key member of our team, you will provide administrative support to our Financial Planner and assist with various tasks related to client management and financial services.Key...
-
Financial Services Administrator
7 days ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob Title: PA and Financial Services AdministratorWe are seeking a highly organized and efficient individual to join our team as a PA and Financial Services Administrator. As a key member of our team, you will provide administrative support to our Financial Planner and assist with various tasks related to client management and financial services.Key...
-
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeService Service Employment Agency Limited is seeking a skilled Booking Clerk/ Customer Service Agent to join their team on a temporary basis. The ideal candidate will possess excellent attention to detail, solid data entry skills, and good administration skills, including typing and telephone experience. The role will involve unboxing and transporting items...
-
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeService Service Employment Agency Limited is seeking a skilled Booking Clerk/ Customer Service Agent to join their team on a temporary basis. The ideal candidate will possess excellent attention to detail, solid data entry skills, and good administration skills, including typing and telephone experience. The role will involve unboxing and transporting items...
-
Financial Services Administrator
3 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob SummaryWe are seeking a highly organized and efficient individual to join our team as a Financial Services Administrator. As a key member of our team, you will provide administrative support to our Financial Planners, ensuring the smooth operation of our business.Main ResponsibilitiesAssist in the preparation of new business files and submit them to the...
-
Booking Clerk/ Customer Service Representative
3 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob Summary:Service Service Employment Agency Limited is seeking a highly organized and detail-oriented Booking Clerk/ Customer Service Agent to join their team on a temporary basis. The ideal candidate will possess excellent administrative skills, strong data entry abilities, and a willingness to learn.Key Responsibilities:Unbox and transport items from the...
-
Booking Clerk/ Customer Service Representative
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob Summary:We are seeking a highly organized and detail-oriented Booking Clerk/ Customer Service Representative to join our team at Service Service Employment Agency Limited. As a key member of our team, you will be responsible for ensuring the smooth operation of our administrative processes.Key Responsibilities:Unbox and transport items from the goods in...
-
Booking Clerk/ Customer Service Representative
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob Summary:We are seeking a highly organized and detail-oriented Booking Clerk/ Customer Service Representative to join our team at Service Service Employment Agency Limited. As a key member of our team, you will be responsible for ensuring the smooth operation of our administrative processes.Key Responsibilities:Unbox and transport items from the goods in...
-
Sales/Customer Service Representative
4 weeks ago
Norwich, United Kingdom Service Service Employment Agency Limited Full timeSales and Customer Service Representative Office based - Meridian Business Park Monday to Friday office hours £25K - £27K salary depends on experience Job brief My small but well established client are looking for a Sales and Customer Service representative to help customers identify and purchase products both from their current range or alternatively...
-
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Client Services Administrator to join our dynamic team at Service Service Employment Agency Limited in Norwich. As a key member of our client-facing administration team, you will be responsible for providing exceptional support to our clients and colleagues.Key ResponsibilitiesAdministrative...
-
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Client Services Administrator to join our dynamic team at Service Service Employment Agency Limited in Norwich. As a key member of our client-facing administration team, you will be responsible for providing exceptional support to our clients and colleagues.Key ResponsibilitiesAdministrative...
-
Booking in Clerk/ Customer Service Agent
4 weeks ago
Norwich, United Kingdom Service Service Employment Agency Limited Full timeBooking in Clerk/ Customer Service Agent £12.00 per hour. Hours 0830am - 16:30pm Monday to Friday. My client based near Norwich airport is looking for a Booking in Clerk/ Customer Service Agent to join their team on a temporary basis. The role will cover a broad spectrum of tasks, the main functions of the role are: Unboxing and transporting items from...
-
Financial Administrator
4 weeks ago
Norwich, United Kingdom Service Service Full timeMy client is a well-established IFA practice with offices in Norfolk and Suffolk, offering bespoke advice to both corporate and private clients, this role will be based in their attractive office in central Norwich. Key responsibilities: You will provide day-to-day administrative support and liaison with Financial Planners / Wealth Managers, including set...
-
Investment Services Administrator
1 month ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeOverviewService Service Employment Agency Limited is seeking a skilled Financial Services Administrator to enhance our dedicated advice support team. We pride ourselves on fostering a collaborative and welcoming environment, characterized by strong employee retention.This position has emerged due to the need for additional adviser support, ensuring...
-
Financial Administrator
4 weeks ago
Norwich, United Kingdom Service Service Full timeMy client is a well-established IFA practice with offices in Norfolk and Suffolk, offering bespoke advice to both corporate and private clients, this role will be based in their attractive office in central Norwich.Key responsibilities:You will provide day-to-day administrative support and liaison with Financial Planners / Wealth Managers, including set up...
Customer Service Administrator
3 months ago
Customer Service Administrator
About Us:
Well established multi award winning family business. We specialise in the design and installation of heat pump systems and associated equipment. We mainly work in the ‘private’ able to pay sector often directly for the end customer who is self-building or renovating their property. We also undertake some commercial work, work with small developer firms and builders. We provide after sales services including annual servicing for all kinds of heat pump and a small number of gas boilers.
About the role:
This exciting new role has become available due to internal restructuring, you will report to the newly created Customer Service Manager that has been filled by internal promotion. The key focus of this role is excellent customer service ensuring there is a real human being at the end of the phone who can provide effective support.
This is a full-time role - Monday to Thursday 08:30 - 16:30 & Friday 08:30 to 16:00 (37 hours per week)
Key tasks:
- Answering incoming calls from prospective customers, contracted customers, service customers, site contractors, our installation engineers.
- Making outgoing calls to customers to book in routine servicing visits and follow up calls to guide estimates.
- Managing calendars for engineers and other team members as needed.
- Completing associated administrative tasks such as invoices for small jobs, preparing project job packs, preparing installation contracts.
- Providing administrative support to the General Manager to support the sales process.
- Working in a team with the Customer Service Manager and other team members that include the Designer, Technical Supervisor, Finance Administrator, Office Manager and the Directors.
Essential Skills
Good general level of education -English and Maths at GCSE Grade C/4 as a minimum.
Previous experience in a busy office environment answering and making phone calls.
Two years + experience in a customer service role.
A high level of organisation and a systematic way of working to take and make calls and keep CRM records up to date or take the promised actions.
Ability to remain on task in a busy office and check back on progress of tasks.
Ability to communicate clearly with a range of people; customers, colleagues (including other office staff, installation staff) and contractors.
Desirable Skills
IT skills such as creating spreadsheets.
Experience of using CRM software systems.
An interest in renewable energy heating.
Qualification in Customer Services.
**Job Types**: Full-time, Permanent
Pay: £25,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Application deadline: 12/07/2024
