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ITIL Change Analyst

1 month ago

Belfast, United Kingdom Capita Full time
Change Analysts are responsible supporting the overall Change Management process by reviewing Change quality and supporting the overall administration of the Change Management Process

Job title:
ITIL Change Analyst

Job Description:

The primary aim of the role is to provide Change & PMO support to the governing of school openings, mergers and closures while providing administrative support to the ENNI Management Team and providing assistance to the change management team as required.

What you will be doing:
  • Own and facilitate Capita's responsibilities within the overarching new schools openings, mergers and closures
  • Own the work flows associated to the above
  • Own and drive change of the workflows from the existing QSM system in CSM
  • Supporting the Change Management Team in administering the C2k Change Management process
  • Supporting the Operations Management Team in producing weekly and monthly management reporting
  • Supporting the Operations Management Team at meetings by recording minutes and actions
  • Support the Change Management Team in administering the C2k change documentation within C2k Exchange
  • Assist and manage meeting preparation in printing Minutes, Logs etc
  • Progress both email and telephone requests in a timely manner
What we are looking for:
  • Professional use of MS Office work packages ie Project, Word, Excel, Outlook and Power Point
  • Previous data analysing and reporting experience
  • Works well under pressure
  • Ability to work as part of a team
  • Ability to work to challenging deadlines
  • Excellent organisational skills
  • Able to multi-task and work on own initiative
  • Proven experience of working in Service Delivery / Service Management
Additional desirable skills:
  • Proven experience of working in Service Delivery / Service Management Excellent knowledge of all ITIL service delivery and service support processes.
About Capita Technology and Software Solutions (TSS)

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients.

What's in it for you?
  • Opportunity to progress your career in change assurance management
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
Location:
Belfast- Hillview House
,
United Kingdom

Time Type:
Full time

Contract Type:
Permanent