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FIX Analyst

2 months ago

Belfast, United Kingdom TP ICAP Full time
Job Description

TP ICAP is a leading provider of market infrastructure solutions, and we are seeking a skilled FIX Analyst to join our team.

Role Overview

The FIX Analyst will work closely with our client base to on-board new clients and vendors to our trading platforms across multiple business lines. This will involve establishing customer contacts, coordinating solution requirements, implementation, full client testing and sign off, and live date coordination.

Key Responsibilities
  • Manage the complete external customer FIX API on-boarding process, including establishing customer contacts and coordinating solution requirements.
  • Provide first and second-line support for FIX API issues, including hands-on problem management and ownership of client-facing API issues.
  • Log and track technical issues using ServiceNow.
  • Document, maintain, and share product, process, and procedure documentation and services knowledge.
  • Coordinate customer and internal FIX API upgrades, cutovers, and new releases.
  • Support and test all new software releases before roll out.
  • Monitor client and system connectivity, identifying anomalies and taking corrective actions.
  • Creation of conformance test packs for new platforms utilizing FIX API.
  • Work with colleagues and internal IT departments to provide users with status updates as defined in the Service Level Agreement (SLA).
  • Ensure that response time and resolution time objectives are met as defined in the SLA.
Requirements
  • University degree or diploma in Computer Science or related field, or minimum of 2 years of experience in an Application Support/Help Desk role.
  • Experience in a customer services environment, preferably within an investment banking organization.
  • Experience of client relationship management, establishing and maintaining good working relationships with the TP ICAP client base.
  • Good experience of using best practice IT Service Management tools to log and manage user calls and provide first-time resolution where practical.
  • Professional qualifications: ITIL v3 foundation, Service Desk Institute SDA, or equivalent ITSM qualification.
  • Experience of supporting software running on both Windows and Unix/Linux OS's.
Desirable
  • Experience with FIX protocol in an investment bank or vendor organization.