FIX Analyst

1 month ago

Belfast, United Kingdom TP ICAP Full time
Job Summary

We are seeking a skilled FIX Analyst to join our team at TP ICAP. As a key member of our client on-boarding and support team, you will be responsible for managing the complete external customer FIX API on-boarding process, providing first and second-line support for FIX API issues, and coordinating customer and internal FIX API upgrades, cutovers, and new releases.

Key Responsibilities

• Work closely with our client base to on-board new clients and vendors to our trading platforms across multiple business lines.
• Provide hands-on problem management and ownership of client-facing API issues, in-line with our Incident Management policy.
• Log and track technical issues using ServiceNow, and document, maintain, and share product, process, and procedure documentation and services knowledge.
• Coordinate customer and internal FIX API upgrades, cutovers, and new releases, and support and test all new software releases before roll out.
• Actively monitor client and system connectivity, identifying anomalies and taking corrective actions.
• Create conformance test packs for new platforms utilizing FIX API, and work with colleagues and internal IT departments to provide users with status updates as defined in the Service Level Agreement (SLA).

Requirements

• University degree or diploma in Computer Science or minimum of 2 years of experience in an Application Support/Help Desk role.
• Experience in a Customer Services environment, preferably within an Investment Banking organization.
• Experience of Client Relationship Management, establishing and maintaining good working relationships with the TP ICAP client base.
• Good experience of using best practice IT Service Management tools to log and manage user calls and provide first-time resolution where practical. Experience of ServiceNow is preferred.
• Professional Qualifications: ITIL v3 foundation, Service Desk Institute SDA or equivalent ITSM qualification.
• Experience of supporting software running on both Windows and Unix/Linux OS's.

What We Offer

• A dynamic and inclusive work environment where everyone can flourish, regardless of personal or professional background.
• Opportunities to develop your skills and expertise in a rapidly evolving industry.
• A competitive salary and benefits package, including a generous pension scheme and flexible working arrangements.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter, to our dedicated Talent Acquisition team.

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