Sales amp Renewals Executive YourRepair

2 weeks ago

StokeonTrent, United Kingdom Hometree Full time

Salary: 24k basic plus up to 50% bonus (plus benefits).
Role type: Permanent
Location: Stoke on Trent in the office Monday Friday.
Reporting to: Director of Customer Operations.

About Hometree

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015 Hometree began its journey in the home cover market. Today We are spearheading the shift towards a future where home energy systems are decentralised digitised and reliant on renewable sources such as heat pumps solar panels batteries EV chargers and smart controls. This innovative approach is not just about sustainability; its about empowering homeowners to manage their energy more efficiently and costeffectively thereby setting new standards in energy consumption.

We operate across three dynamic divisions:

Financial Services: Here youll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.

Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cuttingedge sustainable energy solutions necessary for reaching netzero emissions.

Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.

At Hometree Group we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions and we need passionate individuals to support them at every step. Join us during this exciting time and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.

Key Achievements

85m Capital Raised Weve raised over 85m todate from leading global investors including Legal & General Capital and specialist energy VCs

5 Acquisitions Weve expanded our operations by acquiring four key companies across financing (Hometree Finance formerly Bewarm) home cover (Your Repair) and energy services (Geowarmth The Little Green Energy Company and IMS).

100k Homes Covered We cover over one hundred thousand homes across the UK

250 Employees We have over 250 passionate employees transforming the industry across the Group one home at a time

The Role

YourRepair now part of Hometree as of 2022 was founded to provide highquality customerfocused home and boiler care plans across the UK. With years of expertise in plumbing and gas engineering YourRepair offers fixedprice plans that cover boilers heating plumbing and electrical systems for homeowners and landlords alike. Our UKbased 24/7 support team ensures rapid response and peace of mind while our noinsurance approach means no underwriters or paperwork delays. With flexible start dates nationwide coverage and longterm budgetfriendly pricing YourRepair continues to be a trusted choice for reliable home maintenance and repair services.

The Sales and Renewals Executive will manage inbound sales inquiries and handle plan renewals ensuring a seamless customer experience and driving sales growth. This role requires strong commercial awareness adaptability and a commitment to high customer satisfaction within a fastpaced contact center environment. Success in this position involves achieving sales targets effectively utilising CRM tools and contributing to the teams overall success through collaboration and resilience.

Responsibilities:

  • Manage Inbound Sales Inquiries: Respond promptly and professionally to new inbound sales inquiries providing potential customers with relevant information and guidance to facilitate their decisionmaking.
  • Handle Plan Renewals: Assist existing customers with plan renewals answering questions and providing insights into any new features or benefits to encourage plan continuation.
  • Achieve Sales and Renewal Targets: Meet or exceed set targets for both new sales and renewals contributing to the overall success of the sales team.
  • Maintain High Customer Satisfaction: Provide excellent customer service ensuring each interaction enhances the customer experience and builds loyalty.
  • Demonstrate Commercial Awareness: Exhibit a strong understanding of the companys products services and market positioning using this knowledge to address customer needs effectively.
  • Adaptability and ProblemSolving: Adapt to changing customer needs sales tactics or operational requirements showing resilience in a fastpaced contact center environment.
  • Collaborate with Team Members and Management: Work closely with the sales team and managers to share insights provide feedback and continuously improve sales strategies and customer service practices.
  • Utilise Sales Tools and CRM Systems: Use internal CRM systems and sales tools to log interactions update customer records and track progress toward sales and renewal goals.
  • Engage in Continuous Learning: Stay updated on product offerings company updates and industry trends to remain knowledgeable and proactive in responding to customer needs.

What were looking for:

  • SelfMotivated A confident selfstarter with a passion and flair for sales and delivering outstanding customer service.
  • Strong Communication Skills Possess strong interpersonal and communication skills with articulate telephone manner and good grammar and spelling to effectively handle chats and emails.
  • Dynamic Sales Person Used to fastpaced high call volume work environment and thrives under pressure.
  • Adaptability. A quick learner who can easily evolve their approach figuring out what works and adapting to changing initiatives and products.

Our Recruitment Process:

  • Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
  • SkillsBased Interview: Engage in a detailed discussion about your past experiences with our Director of Customer Operations (1 hr)

Equal Opportunity Employer

At Hometree we are committed to creating an inclusive and representative environment. We know that different experiences perspectives and backgrounds make for a better workplace and a better planet. Together we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we wont discriminate against you at any point in the hiring process or the working day. This includes how we source talent our interview process our conditions of employment feedback and everything in between

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