Renewals Advisor

3 months ago

StokeonTrent, United Kingdom One Sure Insurance Full time

One Sure Insurance is one of Staffordshire’s most successful Insurance Brokers dealing in a variety of insurance products including motor trade, private car, commercial vehicle, and home insurance.

**PURPOSE OF THE ROLE**
- To work within the Insurance renewals department, responding to customer needs and requirements in an appropriate manner
- To deal with all incoming and outgoing calls and enquiries in a timely and efficient manner
- The employee will be able to support the businesses goals by demonstrating excellent customer service skills and will also have a proven record of success in addressing client’s demands & needs on their existing policies, as well as having the ability to handle any amendments
- Offer excellent levels of customer service to maintain client loyalty

**SKILL & KNOWLEDGE REQUIRED**
- Educated to a minimum of GCSE grade C in Maths & English
- Good computer skills including Microsoft suite.
- Excellent telephone manner and customer service skills, (call centre experience preferred)
- Experience of providing specialised sales advice to support customer requirements
- Experience in dealing with Insurance claims and/or policy
- Ability to identify and match our products with customer enquiries
- Thorough understanding of the quote & telephone systems
- Display personal organisational skills and time management
- Excellent attention to detail

**BEHAVIOUR SKILLS**
- Handling Information - from current One Sure clients due for renewal, to renewed cases, in conversion terms. Altering clients’ original demands and needs in order to match them with a new suitable contract.
- Analysis & Judgement - Display skills in product awareness and ability to identify suitable contracts at renewal stage to incorporate any changes made by the client
- Customer Focus - 100% accuracy on matching new contracts to clients amended demands and needs
- Persuading & Influencing - Ability to explain benefits of new contracts and One Sure “add on” products
- Effective Communication - Both with internal (colleagues) and external (clients) customers
- Attention to detail - All new documentation going to the client must be clear and correct. One Sure renewal procedure must be adhered to.

**ACCOUNTABILITIES / RESPONSIBILITIES**
- Identify potential renewals from all incoming calls and enquiries
- Analyse information gathered and undertake sufficient research to make suitable recommendations
- To complete all supporting documentation in a compliant and accurate manner
- To ensure all completed renewals go to the client in a timely manner.
- To support the departmental key performance indicators and renewal targets as directed by the Renewals Manager
- Always comply with the requirements of the Financial Services and Markets Act 2000 and the FCA rules
- To maintain professional competence by always complying with the training and competence procedures of One Sure Insurance
- To analyse a panel of insurers and research the clients demand and needs to establish policy suitability and eligibility
- To undertake all other reasonable duties as reasonably required and directed

Salary £21,000.00 OTE: £30,000.00

**This role is office based in Stoke-on-Trent (ST7).**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Additional leave
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Ability to commute/relocate:

- Stoke-on-Trent, ST7 1LX: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: S/RA210823

  • Renewals Advisor

    3 months ago

    Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    One Sure Insurance is one of Staffordshire’s most successful Insurance Brokers dealing in a variety of insurance products including motor trade, private car, commercial vehicle, and home insurance. **PURPOSE OF THE ROLE** - To work within the Insurance renewals department, responding to customer needs and requirements in an appropriate manner - To deal...

  • Renewals Advisor

    3 months ago

    Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    One Sure Insurance is one of Staffordshire’s most successful Insurance Brokers dealing in a variety of insurance products including motor trade, private car, commercial vehicle, and home insurance. **PURPOSE OF THE ROLE** - To work within the Insurance renewals department, responding to customer needs and requirements in an appropriate manner - To deal...

  • Customer Service Advisor

    3 months ago

    Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - TALKE - £22672.00 (Rising to £23672.00 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect...

  • Customer Service Advisor

    3 months ago

    Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - TALKE - £22672.00 (Rising to £23672.00 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect...

  • Customer Account Advisor

    3 months ago

    Stoke-on-Trent, United Kingdom DPD Group UK Full time

    Company Description - ** Contract Type**: Permanent / 37.5 hours per week - ** Location**:Etruria, Stoke ST1 5SY - ** Salary**: £23100 per annum - ** Bonus**:Monthly bonus paid after probation if set KPIs are achieved - ** Days of Work**:Monday to Friday 9am - 5pm and 9am - 5:30pm Join us on our journey as we aim to be the UK’s most sustainable delivery...

  • People Projects and Quality Advisor

    4 months ago

    Stockton-On-Tees, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

    The postholder will provide advice and guidance in respect of Equality Impact Assessments, which will enable key stakeholders across the organisation to undertake their own assessments and by doing so, embed equality considerations as part of policy review and QI processes. They will co-ordinate and undertake a range of activities to ensure that the People...

  • HR Advisor

    2 months ago

    Stockton-on-Tees, United Kingdom Mammoet Remote Work Freelance Full time

    SUMMARY OF THE ROLE HR Advisor (Fixed Term Up To 12 Months Maternity Cover) Salary negotiable depending on experience Full and part time hours will be considered along with hybrid working Based at the Mammoet office in Thornaby, Teesside Are you a people person looking for your next challenge? We are committed to the development of our...

  • Mental Health Act Compliance Officer

    4 days ago

    Newark on Trent, Nottinghamshire, United Kingdom Elysium Healthcare Full time

    About the RoleWe are seeking a highly organized and detail-oriented Mental Health Act Administrator to join our team at Elysium Healthcare. As a key member of our administration team, you will play a crucial role in ensuring the efficient and confidential management of Mental Health Act correspondence and documentation.Key ResponsibilitiesLiaise with...

  • Mental Health Act Compliance Officer

    5 days ago

    Newark on Trent, Nottinghamshire, United Kingdom Elysium Healthcare Full time

    About the RoleWe are seeking a highly organized and detail-oriented Mental Health Act Administrator to join our team at Elysium Healthcare. As a key member of our administration team, you will play a crucial role in ensuring the efficient and confidential management of Mental Health Act correspondence and documentation.Key ResponsibilitiesLiaise with...

  • Commercial Risk Advisor

    3 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Get Recruited (UK) Ltd Full time

    Commercial Insurance BrokerLocation: Southend-on-SeaSalary: Up to £40,000We are excited to partner with a reputable insurance brokerage firm in search of a skilled Commercial Insurance Broker to enhance our team in Southend-on-Sea. This role presents a fantastic opportunity for a motivated individual with a background in the construction sector to...

  • Mental Health Act Administrator

    2 weeks ago

    Newark on Trent, Nottinghamshire, United Kingdom Elysium Healthcare Full time

    About the RoleWe are seeking a dedicated and experienced Mental Health Act Administrator to join our team at Farndon Unit, a purpose-built low secure hospital specializing in personalized assessment and recovery-based treatment pathways for women with complex care needs. As a key member of our administration team, you will play a vital role in ensuring the...

  • Mental Health Act Administrator

    5 days ago

    Newark on Trent, Nottinghamshire, United Kingdom Elysium Healthcare Full time

    About the RoleWe are seeking a highly organized and detail-oriented Mental Health Act Administrator to join our team at Elysium Healthcare. As a key member of our administration team, you will play a vital role in ensuring the efficient and confidential management of Mental Health Act correspondence and documentation.Key ResponsibilitiesLiaise with external...

  • Mental Health Act Administrator

    4 days ago

    Newark on Trent, Nottinghamshire, United Kingdom Elysium Healthcare Full time

    About the RoleWe are seeking a highly organized and detail-oriented Mental Health Act Administrator to join our team at Elysium Healthcare. As a key member of our administration team, you will play a vital role in ensuring the efficient and confidential management of Mental Health Act correspondence and documentation.Key ResponsibilitiesLiaise with external...

  • People Projects and Quality Advisor

    5 months ago

    Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    The People Projects and Quality Advisor will be a key member of the Workforce Planning, Quality and Projects Team, providing advice and support across a range of activities including Equality, Diversity & Inclusion (EDI), Governance & Compliance and HR Project Support. The role will work with the People Projects and Quality Partner and EDI Engagement Lead...

  • Mental Health Act Administrator

    3 months ago

    Newark-on-Trent, United Kingdom Elysium Healthcare Full time

    Are you an experienced administrator - ideally with knowledge of the Mental Health Act or a qualification in it - looking for a new challenge? If so, join The Farndon Unit as a Mental Health Act Administrator. As the Mental Health Act and Administrator you will work as part of the administration team at a purpose-built low secure hospital which offers...

  • Mental Health Act Administrator

    3 months ago

    Newark-on-Trent, United Kingdom Elysium Healthcare Full time

    Introduction Are you an experienced administrator – ideally with knowledge of the Mental Health Act or a qualification in it - looking for a new challenge? If so, join The Farndon Unit as a Mental Health Act Administrator. As the Mental Health Act and Administrator you will work as part of the administration team at a purpose-built low secure...

  • Hybrid Working

    3 months ago

    Burton-On-Trent, United Kingdom Elizabeth Michael Associates Full time

    **Hybrid Working - Inbound Retentions Sales** **Location: Hybrid working in Nottingham based office. 2 days per week. Equipment will be provided for Home working.** **Salary: £22,000 per year + Average OTE Bonus of £7,800 per annum** **Contract Type: Permanent, Full Time. 37.5 hours** **12 Months consecutive sales experience within the last 4 years is...

  • Mental Health Act Administrator

    16 hours ago

    Newark on Trent, Nottinghamshire, United Kingdom Elysium Healthcare Full time

    About the RoleWe are seeking a highly skilled and experienced Mental Health Act Administrator to join our team at Elysium Healthcare. As a Mental Health Act Administrator, you will play a critical role in ensuring the efficient and confidential management of Mental Health Act correspondence and documentation.Key ResponsibilitiesLiaise with external...

  • Mental Health Act Administrator

    13 hours ago

    Newark on Trent, Nottinghamshire, United Kingdom Elysium Healthcare Full time

    About the RoleWe are seeking a highly skilled and experienced Mental Health Act Administrator to join our team at Elysium Healthcare. As a Mental Health Act Administrator, you will play a critical role in ensuring the efficient and confidential management of Mental Health Act correspondence and documentation.Key ResponsibilitiesLiaise with external...

  • Home Based Account Executive

    3 weeks ago

    Stockton-on-Tees, County Durham, United Kingdom playced Full time €30,000

    We are hiring a Personal Lines Insurance Advisor , who will be primarily focused on Renewals for the company, with a small amount of new business. They are offering a salary up to £30,000 per annum, with a 5% bonus incentive too. Renewing existing client policies at all levels, including platinum customers. Building and maintaining long-term...