Information Technology Support Specialist

2 weeks ago


Gateshead, United Kingdom Careers Plus Full time

Job DescriptionIT Support SpecialistLocation: GatesheadSalary: £25,000 – £32,000 per annum (depending on experience)Contract: Full-time, PermanentAbout the RoleAn established and forward-thinking organisation is looking for a dedicated IT Support Specialist to join its team. The role will involve providing high-quality technical support to end-users, ensuring smooth day-to-day operation of IT systems, and contributing to the ongoing improvement of technology services.Key ResponsibilitiesProvide first-line technical assistance to end-users via phone, email, or in-person, covering hardware, software, and network issues.Troubleshoot and resolve technical problems with minimal disruption to business operations.Install, configure, and maintain computer hardware, software, and peripherals (printers, scanners, etc.).Assist with network management and troubleshooting, including LAN, WAN, and internet connectivity.Create and maintain accurate documentation of technical issues and solutions.Support onboarding and provide user training on IT systems and best practices.Qualifications & ExperienceMinimum of 2 years’ experience in IT support or a similar technical role.Stro...



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