IT Support Apprentice

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand  

Our mission: To deliver technology like no other

About the role

Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country?

This is an excellent opportunity for an apprentice to join the Service Desk team and to undertake a Level 3 IT Support Technician Apprenticeship. 

We're looking for enthusiastic apprentices with an appetite for IT and a positive attitude to be based at our head office in Gateshead. We're looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all of our customers and you will be working with some of the latest technology systems.

Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything you do to guarantee that our service delivery is second to none.

What you will be doing

• Provide 1st line support for the Service Desk.
• Work on support tickets and provide project support to senior engineers.
• Assisting the setup of desktops & laptops.
• Dealing with ticket queries including password resets, new user requests and fault logging.
• Assisting with infrastructure refreshes.
• Telephony rollouts.
• Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal.
• Liaise with internal customers to ensure that services are being delivered.
• Work with SLA's whilst delivering efficient resolutions towards First Time Fix Rates.

You will suit the role if you have

• Excellent communication skills both verbal and written.
• A keen interest in learning new IT technologies
• Positive and resilient attitude.
• Customer focussed.
• Personable and friendly.
• Well organised and takes the initiative.
• A logical approach to troubleshooting hardware and software issues.
• Good attention to detail.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Salary

£17,000 per annum

Start Date

January 2026

Location and Working Arrangements

You will be based at Aspire's Gateshead head office with travel as required.

Hours of Work

Full time (37.5 hours per week), Monday to Friday

Future Prospects

This apprenticeship offers a pathway into a diverse IT career, to become a Quick Fix Engineer. At Aspire, we prioritise internal growth, meaning completing your apprenticeship with us can unlock opportunities in various roles and departments, including End User, Modern Workplace and Infrastructure.

Benefits

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can

• Travel benefits including free parking, subsidized travel passes and much more
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone's calendars.

· Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you're looking for in your next role.

· Successful candidates will be invited to an interview with the Hiring Manager.

· If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

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