Hotel Receptionist

2 weeks ago

Manchester, United Kingdom Melia Hotels International Full time

The world is yours with Meli

Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About INNSiDE Manchester

Contemporary architecture, avant-garde British style and a dash of Spanish warmth and friendliness combine to perfection in a city hotel in one of Manchesters most dynamic and lively districts. Surrounded by restaurants, museums, boutiques and theatres that perfectly reflect the vibrancy and excitement of this amazing city.

**Salary package: £11.50 per hour plus commission on upsell // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more**

Receptionist - Casual

MAIN JOB PURPOSE: To provide an efficient and courteous service to guests at all times.


Responsibilities will include, but are not limited to:

Be fully conversant with check-in and check-out procedures.

Deal with any guest requests during pre-arrivals and throughout their stay, ensuring the information is communicated and/or recorded accurately.

To promote and upsell additional services on check-in.

Adhere to all hotel credit policies, taking care with payments and seeking support from the departmental leaders when necessary.

Observe all security and Health & Safety regulations.

Answer all telephone calls promptly and efficiently.

Know the current day availability.

Enrol guests to the Melia Rewards program and explain the benefits of joining.

What are we looking for?

  • Previous reception experience, ideally in a similar hotel environment
  • Natural people skills
  • Excellent and effective communicator
  • Flexibility and adaptability

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meli family is being VIP

Holidays: 28 days holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus: £500 (subject to successfully completed 6 months probation)

Discounted dental and health cover with HSF

Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts: with Perks at Work

At Meli we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meli Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be Very Inspiring People, follow us on:

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