Customer Service Specialist

2 months ago


Amersham, United Kingdom Undisclosed Full time

Customer Service Specialist - Healthcare Industry

Customer Service Specialist - Healthcare Industry


The location of the role is Amersham.

The duration of the contract is 12 months initially.

The pay rate on offer is £14 - £15.59 per hour.


Key accountabilities of the role

  • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
  • Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
  • Invoicing of service interventions
  • Dispute Handling
  • Deep dive into stock discrepancies and follow up
  • Physical Inventory support
  • Activating contracts within in-house systems
  • Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
  • To provide excellent customer service for customers, both internal and external


Key skills and experience

  • Written and oral fluency in English
  • Excellent communication and interpersonal skills
  • Excellent organisational skills and ability to prioritise workload
  • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
  • Competent MS Office skills and be comfortable working with different systems
  • Previous client and customer service experience
  • Ability to work well in a busy customer service environment
  • Attention to detail and ability to prioritise
  • Flexibility and willingness to work as a team member



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