Customer Service Team Member

4 days ago


Amersham, Buckinghamshire, United Kingdom Tesco Full time

Company Overview

Tesco is a leading retailer with a commitment to providing excellent customer service.

Salary

We offer a competitive salary starting at £12.02 an hour, increasing to £13.15 for stores within the M25 area, plus additional payments depending on location and skills.

Job Description

This role involves working as part of a dynamic team to serve customers and provide them with a great shopping experience.

Responsibilities

  • To know our customers and serve them with passion and pride, giving great natural service.
  • To be knowledgeable about products and services within the store.
  • To work across the store in various areas where required, such as service, picking, and replenishment.
  • To put into practice training received, ensuring safe and effective working practices and excellent customer service.
  • To make decisions that are right for customers, delivering routines that meet their needs.
  • To participate in seasonal events, creating a welcoming atmosphere.
  • To handle products with care, maintaining quality and ensuring they reach customers in good condition.
  • To embody Tesco's values and always follow company policies.
  • To accept deliveries into the store when necessary.

Requirements

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The ability to build rapport with customers, making them feel valued and satisfied.
  • To take the initiative and make decisions that benefit customers.
  • To work well within a team and communicate openly with others.
  • To build relationships with colleagues, promoting teamwork and collaboration.
  • To be punctual, well-presented, and ready to represent the brand.

What We Offer

  • Holiday entitlement starting at 20 days plus a personal day, rising to 22 days after 12 months.
  • Flexible working arrangements available from day one.
  • 10% off and 15% at pay-day weekends using the Colleague Clubcard.
  • Access to free wellbeing services and resources.
  • Life cover and an award-winning pension scheme with matching contributions.
  • Benefits tailored to individual preferences, including discounts, shares, and cycle-to-work schemes.
  • Uniform provided and support for all life's moments, big and small.
  • Access to colleague networks fostering connections among colleagues from diverse backgrounds.


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