Lead Field Service Engineer

2 weeks ago

Wokingham, United Kingdom Rec-Revolution Limited Full time

Lead Field Service Engineer - EPOS & IT

Southern England including Greater London

£32,000 basic + standby supplements + overtime + van + benefits package

On-site working hours 9am to 5:30pm, Weekends & Bank Holidays Standby Rota (premium paid)

This is a superb opportunity for an experienced Lead Field Service Engineer looking for a supportive and interesting working environment and company culture. The business offers stability, support, variety, quality customer engagement and a cler remit of responsibility and autonomy. The role involves working with a wide variety of different EPOS, I.T. and Network Hardware platforms across a variety of different customer sites including Hospitality, Food & Beverage, Retail, Leisure, and Healthcare.

The Lead Field Service Engineer role is critical in delivering both IMAC and Break-Fix for our customers. In this role you are on the road, interacting directly with our customers, solving their EPOS & IT problems, and making sure their business can trade successfully.

Lead Field Service Engineer Responsibilities:

The role is varied, and no two days will be the same. As Lead you will allocate work calls amongst the team, support the wider team in their success and queries as well as undertake your own workload. You will also be responsible for overseeing installations and technical training of your team,

You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and support of the following:

  • SLA driven EPOS & IT Support into Hospitality, Retail & Healthcare outlets
  • Diagnosis and rectification of EPOS, Networking, and IT issues
  • IMAC - Install, Move, Add and Change of EPoS, IT & Networking devices
  • Physical installation of devices, including mounting, and cabling
  • Project work including AV, Digital Signage and Customer Rollouts
  • Providing on-site support services on EPOS, I.T. and Network/Comm’s infrastructure, hardware, and software
  • Timely and accurate paperwork completion
  • Cabling Infrastructure (Cat5, Cat6, Wireless etc.)
  • Customer interaction and communications

To be successful in this role you will need to demonstrate the following values:

Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other.

Drive for customer satisfaction - Care & Attention to Detail, Fix first time, Use your initiative and common sense. Own your customer relationships and always leave them smiling.

Teamwork - No one person in our business has all the answers, but as a team we can fix anything. Being a dynamic member of the business ensures all our success.

Additional requirements:

  • Full drivers license and comfort spending extensive periods on the road
  • Full 5-year DBS checkable history (to enable airside passes to be arranged at airports)
  • Experience of team support/leadership
  • Be first to receive training on new equipment and/or customer requirements for cascade training
  • Supervise and mentor Field Engineers as required
  • Ability to use standard Microsoft Windows and Office products
  • Ability to communicate well with colleagues and customers, Ability to methodically work through on-site problems from point of arrival to satisfactory conclusion
  • Willingness to be based from home and to travel as required by the company, including the need for overnight stays away from home as required
  • Excellent organisational skills and the ability to plan, time manage, and multi-task. Flexibility, reliability, tolerance, and energy
  • Joining the Standby Rota (Weekends & Bank Holidays)
  • A true passion for technology and providing exceptional customer service

If you are looking for a new challenge with great long-term potential, and meet the requirements set out, please apply today.

ARC is a market-leading provider of EPOS and IT installation, support and maintenance services. We work in partnership with our customers installing and supporting large and widely distributed estates to some of the best known brands in hospitality, leisure, retail and healthcare. The ARC business model has always been based on service delivery excellence.

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