Lead Field Service Engineer

6 days ago

Wokingham, Wokingham, United Kingdom Rec-Revolution Limited Full time
Job Description

Job Title: Lead Field Service Engineer

Job Type: Full-time

Company: Rec-Revolution Limited

Location: Southern England, including Greater London

Job Type: Permanent

Salary: £32,000 basic + standby supplements + overtime + van + benefits package

Job Description:

We are seeking an experienced Lead Field Service Engineer to join our team. As a Lead Field Service Engineer, you will be responsible for delivering both IMAC and Break-Fix services to our customers. You will be working with a wide variety of different EPOS, I.T. and Network Hardware platforms across various customer sites, including Hospitality, Food & Beverage, Retail, Leisure, and Healthcare.

Key Responsibilities:

  • Deliver IMAC and Break-Fix services to customers
  • Work with a variety of EPOS, I.T. and Network Hardware platforms
  • Install, troubleshoot and support EPOS, Networking, and IT issues
  • Provide on-site support services on EPOS, I.T. and Network/Comm's infrastructure, hardware, and software
  • Timely and accurate paperwork completion
  • Cabling Infrastructure (Cat5, Cat6, Wireless etc.)
  • Customer interaction and communications

Requirements:

  • Full drivers license and comfort spending extensive periods on the road
  • Full 5-year DBS checkable history (to enable airside passes to be arranged at airports)
  • Experience of team support/leadership
  • Ability to use standard Microsoft Windows and Office products
  • Ability to communicate well with colleagues and customers, Ability to methodically work through on-site problems from point of arrival to satisfactory conclusion
  • Willingness to be based from home and to travel as required by the company, including the need for overnight stays away from home as required
  • Excellent organisational skills and the ability to plan, time manage, and multi-task. Flexibility, reliability, tolerance, and energy
  • Joining the Standby Rota (Weekends & Bank Holidays)
  • A true passion for technology and providing exceptional customer service

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a market-leading provider of EPOS and IT installation, support and maintenance services
  • A supportive and interesting working environment and company culture
  • Stability, support, variety, quality customer engagement and a cler remit of responsibility and autonomy

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