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Technical Operations Supervisor
1 month ago
Job Title: Lead Technical Operations Executive / Lead
Location: Leeds
Salary: Competitive, based on experience
About the Role:
The Lead Technical Operations Executive / Lead is responsible for managing the day-to-day operations and logistics of F&B business systems. This role ensures that systems are reliable and perform optimally, supporting revenue and growth across various venues. Key responsibilities include leading technical support, managing technology logistics, and coordinating with the Technical Operations Team.
Lead Technical Operations Executive / Lead - Key Responsibilities:
- Asset Management and Logistics: Oversee the management and logistics of F&B technology assets across UK venues.
- Technical Support: Lead onsite technical support and setup, coordinating with the Technical Operations Team.
- Troubleshooting Framework: Develop and manage troubleshooting procedures for F&B technology issues.
- EPOS System Coordination: Ensure continuous and efficient operation of the EPOS system.
- Database Assistance: Assist with backend database configuration as required.
- Innovation Support: Contribute to innovation and mobilization projects in collaboration with stakeholders.
- Technology Roadmap Delivery: Work with F&B technology partners to implement the technology roadmap, including development and testing.
- Technology Stack Roadmap: Coordinate and implement the internal technology stack roadmap with OKRs, focusing on both long-term and short-term objectives.
- Cashless Venues Development: Develop and maintain cashless venues, aiming to lead the industry in this technology.
- Operational Analysis: Conduct post-event operational analysis and report on KPIs.
- Training Coordination: Manage and coordinate training programs, creating a blueprint for staff education.
- Commercial Awareness: Use commercial insights to support decision-making and drive operational excellence.
- Cross-Functional Collaboration: Collaborate with inventory and cash management teams as needed, supporting a multi-functional Technical Operations Team.
Lead Technical Operations Executive / Lead - Requirements:
- Technical Background: Strong IT technical operational or engineering background is advantageous.
- Relevant Experience: Experience with EPOS systems, PSP, E-Commerce, SAS modelling, and IT infrastructure.
- Training Knowledge: Familiarity with the train-the-trainer model for operational end users.
- Event Coordination: Experience coordinating event day team members within the hospitality sector.
- Self-Starter: Demonstrates excellent coordination skills and is proactive.
- Communication Skills: Strong communication and stakeholder engagement abilities.
General Profile:
- Competence: Experienced and skilled in the technical area.
- Knowledge Sharing: Shares expertise and may coordinate team activities.
- Independence: Capable of working independently with minimal supervision.
Technical Expertise:
- Knowledge Building: Possesses good working knowledge of IT systems and the ability to expand skills across various areas.
- Problem Solving: Identifies and resolves unusual technical problems.
- Planning and Organizing: Organizes work to meet deadlines effectively.
Client and Business Orientation:
- Client Response: Interprets client needs and provides technical solutions.
- Business Understanding: Applies knowledge of business issues and best practices.
- Cost Control: Manages costs related to their role.
Creating and Delivering Solutions:
- Problem Solving: Identifies key issues and develops new solutions.
- Planning and Organizing: Effectively organizes work to meet deadlines.
General Information:
- Flexibility: Some evening and weekend work may be required.
- Work Locations: May involve extended periods at different venues.
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