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Internal Account Coordinator

2 months ago

Basildon, United Kingdom A1 Personnel Employment Agency Ltd Full time

A1 Personnel are currently hiring for a Internal Account Coordinator in Basildon on a Fixed Term Maternity Cover.

Responsibilities:

  • Lead point of contact for allocated customers portfolio
  • Ensuring the customer is kept updated with the latest schedule of their order
  • Answering customer enquiries efficiently and/or referring to the appropriate department
  • Generating works orders as per the customer’s schedule
  • Running monthly reports, flagging risks and potential financial losses
  • Processing Sales Orders, requesting project information and gaining an understanding of the customers’ expectations for planning and production purposes
  • Escalating complaints the relevant department immediately
  • Booking couriers, creating commercial invoices, completing necessary courier paperwork
  • Arranging collection of faulty goods and obtaining tracking information
  • Generating picklists and delivery notes for dispatch
  • Identifying customer returns and booking in onto the system

Essential requirements:

  • Excellent verbal and written communication skills
  • Previous experience in customer accounts role
  • Working within a manufacturing environment desirable, but not essential
  • Great attention to detail
  • Self-motivated, with a positive attitude
  • Well-presented, polite, and tactful
  • Experience of Microsoft Outlook, Word, Excel, and Teams
  • Ability to prioritise, and work individually, as well as part of a team
  • Ability to remain calm under pressure

Working Hours:

08:00 - 16:30 (Monday to Thursday)

08:00 - 15:30 (Fridays)

Full-time on site.