National Accounts Manager

1 week ago

Birmingham, United Kingdom Trinity Resource Solutions Full time
  • Commercial Management
  • Contracts Management
  • Account Management
Our Client, a market-leading service provider to the hospitality industry, are looking for a National Account Manager to drive commercial value. This role focuses on looking after existing businesses and tending to contracts ensuring they are commercially viable.- Client Retention and Growth: Maintain and expand our national client portfolio.- Relationship Building: Foster strong relationships with client hotels.- Contract Management: Review, renew, and negotiate contracts and pricing.- Team Oversight: Supervise Area Service Managers for selective sites.- Travel: Flexibility to travel and work nationally as required.Responsibilities:- Represent the company positively during client visits.- Support the Senior Account Director in managing client accounts.- Conduct monthly, quarterly, and annual review meetings.- Ensure commercial contract viability.- Handle day-to-day enquiries and provide full customer support.- Train new customers and Area Service Managers.- Liaise with the account management team on activities and issues.- Attend service review meetings with customers and internally.- Arrange customer visits to production facilities.- Manage customer account closures.- Draft price lists and proposals.- Assist with drafting new customer contracts.- Submit weekly and monthly reports.- Report service or quality issues to General Managers.- Fulfil other reasonable tasks for the benefit of the business.Skills & Experience Required:- Excellent people, planning, and organisational skills.- Demonstrated flexibility with a hands-on approach.- Strong relationship-building abilities.- Experience in contract management and negotiation.- Ability to manage multiple tasks in a fast-paced environment

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