Host/Hostess

1 week ago

Central London, United Kingdom LW Theatres Full time
Host/Hostess - F&B Multiple Outlets - Theatre Royal Drury Lane

Theatre Royal Drury Lane, London /Permanent

The role

Are you dedicated to creating incredible guest experiences? Do you take pride in delivering the highest possible standards?

We are looking for experienced Host/Hostess who are passionate about delivering an exceptional experience to all guests, to be part of a very diverse F&B team.

What you will be doing

Working closely with the F&B Manager and wider management team, you will:

  • AsHost/Hostessyou are the first and last point of contact our guests experience when visiting Theatre Royal Drury Lane
  • You will provide continuously friendly, efficient and attentive service
  • You areapproachable and talkative in order to give the best experience to our guests
  • As Host/Hostess you will help the team manage table reservations during service
  • You will take phone calls and assist with enquiries
  • Be immersed in delivering the highest standards of quality, providing charismatic, warm and engaging service.
  • Work interactively with other teams in the venue in order to exceed our guests expectations throughout their visit.
  • Be a courteous and welcoming host, passionate about Londons diversity and rich history.
  • Be reactive to guest feedback and pre-emptive in resourcefully finding a solution. Have a hands-on approach with the ability to escalate to Management when necessary.
  • Always be two steps ahead in anticipating our guests needs, whether that be during service, or directing them around the building.
  • Maintain open and constructive communication with third party services
  • Work collaboratively with colleagues to ensure that information is effectively communicated throughout the shift.
  • Ensure a thorough handover procedure is being conducted by supporting your Supervisor/Manager sharing all relevant information.
  • Help drive promotions that complement and deliver a first class Food and Beverage operation.
  • Promote teamwork and service quality through active participation in team briefings and meetings.
  • Contribute to a positive working environment and taking ownership on developing yours and your team skills and knowledge.
  • Play an active role in building a work environment that focuses on respect and dignity throughout the team.

What we need

  • Previous experience in a 5-star environment in the London restaurant / hotel market.
  • AsHost/Hostessyou will have relevant experience in a similar position
  • You will need to be vigilant at all times and highly organised
  • Good communication skills and passion for the hospitality industry
  • Take pride in LW Theatres dress code, as you are the first impression of the restaurant
  • Ability to multi-task and follow directions
  • Excellent knowledge of customer service and product.
  • Self-motivated and a great team player with a can-do attitude.
  • Excellent communication skills.
  • Well organised and adaptable; able to plan workload, manage priorities, delegate tasks and respond to changing or ad hoc requirements.
  • Ability to use initiative in identifying problems and recommending appropriate solutions.

Salary: £27,580 per annum plus Discretionary Service Charge

Deadline for applications:30 September 2024

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds its one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

We are also open to discussing opportunities to work flexibly.

This role may close early if a sufficient number of applications are received


AMRT1_UKCT

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