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Customer Service

2 months ago

High Wycombe, United Kingdom Team Sport Part time

TeamSport, the UK's No. 1 indoor karting company, with 35 tracks across the UK and a growing presence in Europe, is looking for Customer Service and Hospitality Team Members to join our growing team. Our centres feature mini-golf, virtual reality experiences, bowling, virtual darts, and fantastic food and beverage options. Even more exciting, we're expanding with a brand-new track opening in High Wycombe

Why Join Us?

We believe in growing talent from within-85% of our senior managers have risen through the ranks. We're also community-focused and committed to making a positive impact. Beyond karting, we offer fantastic employee benefits, from discounted go-karting to our rewards platform. If you're passionate about delivering great experiences, this is the team for you

The Role:

As a Customer Service & Hospitality Team Member, you will play a key role in delivering outstanding customer experiences both on the track and in our fuel bar and kitchen. This split role is perfect for individuals who thrive in fast-paced, multi-tasking environments where every day brings something new.

Key Responsibilities:

Trackside (Customer Service):

  • Welcome and register drivers, ensuring a smooth experience from start to finish
  • Conduct pre-race briefings and provide tips for an optimal racing experience
  • Assist drivers with their race suits and helmets
  • Marshal the track to ensure customer safety, waving flags and providing assistance as needed
  • Commentate on races and help fuel the excitement
  • Upsell merchandise, memberships, events, and food and drink packages

Hospitality (Bar & Kitchen):

  • Serve a variety of hot and cold food and drinks to our customers
  • Manage payments and ensure accurate stock control
  • Deliver friendly, efficient service while maintaining high hygiene standards
  • Upsell events, promotions, and merchandise to enhance the customer experience

What We're Looking For:

  • A positive, can-do attitude with a passion for customer service
  • Great communication skills and the ability to work well in a team
  • Ability to multi-task between roles and thrive in a fast-paced environment
  • Friendly and approachable demeanor
  • Over 18 years old (due to alcohol serving requirements)

What We Offer:

  • Go-karting for just £1, discounted food and drinks, and a benefits rewards platform
  • Ongoing training and career development opportunities
  • The chance to work in a fun, vibrant environment where no two days are the same

Ready to Join the Race?

If you're looking for a role that combines high-energy customer service with hands-on hospitality, apply today to become part of our amazing team in High Wycombe

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous experience or job titles, including; Customer Care Associate, Customer Engagement Representative, Kitchen Crew, Kitchen Staff, Bar Staff, Front of House Staff, and Guest Experience Team Member may also be considered for this role.