Deputy Front of House Manager

1 month ago

Petworth, United Kingdom Holroyd Howe Full time
Company Description

Deputy Front of House Manager

Full Time: 40 hours per week

Salary: £29,500 per annum

Shifts Patterns are mostly Monday-Friday with approximately one Saturday in three, and the very occasional Sunday.

Location: Prestigious Independent School near Petworth, West Sussex – GU28 0NB.

The School is located at South Down’s Lavington Park, a 400-acre Area of Outstanding Natural Beauty.

If you are a Deputy Front of House Manager that is looking to work for a Company that puts their people at the heart of their business and would like to work as a Deputy Front of House Manager in one of our highly prestigious education settings, then don’t wait and apply now as you could be the essential ingredient in our kitchen we are looking for.

We are aware of your needs and can provide work/life balance as well as daily savings from a range of businesses. We offer discounts for your food shopping at Sainsbury's, Asda, Tesco, Waitrose, and many other major supermarkets as we appreciate how expensive the cost of living has become.

You also need the following to be a Deputy Front of House Manager

The ability to execute a staffing plan and work shoulder-to-shoulder with your team to deliver meal services and events to the highest standard. Excellent customer service skills and the ability to organise your time are required. 

Have a strong understanding of health and safety; be adaptable and customer-focused; be excellently organised; show great attention to detail; be a team member and enjoy success as a team; and have a flexible approach to work.

At Holroyd Howe, we have outstanding teams of experienced professionals who tailor our catering service provision specifically to suit children, of all ages, meeting the bespoke requirements of our clients. To find out more about us, please visit our dedicate company page.

Holroyd Howe is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity and therefore we require an Enhanced DBS which includes a Barred List Check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding their criminal offences.”

This appointment is offered on the return of satisfactory professional references.



Job Description

Are you a customer service enthusiast with a passion for events and a flair for management? We have the perfect opportunity for you Join our prestigious private school as a Deputy Front of House Manager and be a key player in delivering exceptional experiences at Harlaxton. If you're ready to lead, inspire, and create unforgettable events, keep reading

What You'll Be Doing:

Team Dynamo:

  • Lead by example, stepping in wherever needed to support your team.
  • Manage communications with the Seaford team, service and event delivery, and theme days, representing Holroyd Howe’s high standards.

Event Maestro:

  • Oversee events of all kinds, managing the front of house team, team deployment, and training to maintain our exceptional standards.
  • Ensure client service is always a top priority, acting as the go-to person for shift handovers and providing stellar service.

Operational Guru:

  • Maintain a professional approach at all times, managing stocks, ordering, finances, and POS systems related to events.
  • Stay updated on food and industry trends, incorporating new service styles and concepts into our offerings.

Training:

  • Assess employee performance, identify training needs, and ensure training aligns with company policies.
  • Deliver monthly training with team members

Performance & Development:

  • Conduct job chats and performance reviews, maintaining development plans.
  • Hold regular team meetings to communicate important information, standards, and improve team cohesion.

Health & Safety:

  • Ensure all employees are aware of and adhere to Health and Safety policies.
  • Provide regular Health, Hygiene, and Safety training.

Motivation & Support:

  • Empower, support, and encourage your team, maintaining an open-door policy.
  • Lead team briefings before each service, ensuring company processes are achieved at all times.

Customer Focus:

  • Work closely with the team, and management.
  • Ensure customers receive prompt and efficient service, consistently exceeding their expectations.

Visibility & Approachability:

  • Be visible during service periods, approachable, and proactive in fulfilling customer needs.
  • Maintain clean and fully stocked service areas.

Event Service:

  • Lead front of house service, in dining rooms, and events.

Coordination & Documentation:

  • Liaise with the hospitality manager to ensure top-notch service throughout the day.
  • Ensure clients and goods are checked in and out with correct documentation and complete full closure of events.

People Management:

Team Culture:

  • Treat and lead your team members as you would expect to be treated.
  • Ensure company policies are adhered to and carry out kitchen/service duties as needed.

Health & Safety, Food Safety, & Environment:

Complete all monitoring forms, books and allergy documentation meticulously

Training & Compliance:

  • Attend required training courses and follow cleaning schedules rigorously.
  • Ensure all health and safety policies are observed and adhered to.


Additional Information

Additional information

As a Holroyd Howe colleague working as a Catering Assistant, you will not only be working in beautiful surroundings you will also be entitled to a variety of benefits including:

  • Free Meals whilst at work
  • Company sick pay scheme
  • 28 Holiday days inclusive of bank holidays
  • We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles
  • Reward & recognition schemes
  • People awards to celebrate our employees
  • Employee Benefits Platform
  • Employee Assistance Program
  • Recommend a friend scheme
  • HIT Apprenticeships for all experience levels
  • Team events scheduled throughout the year
  • Pension scheme

Benefits:

  • Bereavement leave
  • Childcare
  • Company events
  • Company pension
  • Cycle to work scheme
  • Free food
  • Employee discount
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site gym
  • On-site parking
  • Store discount

IND3



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