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Claims Handler

2 months ago

NewcastleunderLyme, United Kingdom Everpool Full time
Claims Handler – Contents and GadgetHave you worked with mobile phone or gadget insurance claims? If so, this could be the job for youWe are looking for people to work on a Hybrid basis for a growing claims company. Where: Hybrid with our Newcastle under Lyme office, ST5When: Monday - Friday, 7.5 hours per day, with a 1 hour lunch, 37.5 hours per weekSalary: £22,500pa - £24,000pa DOEWhat you will be doing:
  • Owning a caseload of insurance claims across a multi-client team
  • Being available to field calls from customers, clients and suppliers.
  • Being responsible for the pivotal part of the customer journey regarding their insurance claim
  • Engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service
What we need from you:
  • Previous customer service experience 
  • Previous Insurance industry experience (Household) - desirable but not essential 
  • Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
  • Good communication skills 
  • Good organisation skills
Benefits
  • 28 days holiday
  • Birthday off work
  • Charity Days Off
  • Healthcare
  • Can purchase extra holidays
  • Cycle to work scheme
  • Paid lunch once a week when in the office
  • Team nights out
  • Annual Staff awards
Interested?Call Laura on or email for more information