Business Process Specialist

2 weeks ago

Liverpool, United Kingdom Mphasis Full time

Job Summary –

Business Process - Lead Specialist is responsible for evaluating and improving business processes, specifically related to the Software Development Lifecycle / Solution Delivery Lifecycle, and tools to identify and understand inefficiencies, and for partnering with stakeholders (e.g., Process Owners, Solution Architects, Engineers, Project Managers, etc.) to create solutions to maximize efficiency.


Years of experience needed –


  • 5+ years of hands-on strategy experience in leading process improvement efforts which require execution across large-scale organizations
  • 5+ years of experience developing/leading initiatives related to process documentation and improvement and delivering operational process improvements
  • Experience of developing standard functional processes on a common platform, including design and development of process maps and activity documents.
  • 5+ years in a management or specialist role interacting with technical and client teams.
  • Project Management experience preferably in a demanding, fast paced Fortune 500 Global organization.
  • Strong knowledge of Process and Service Level Management and experience in delivering improvements to these processes.
  • Experience in leading global cross functional teams and managing relationships with business customers
  • Lean or Six Sigma Certification ( Preferred )


Technical Skills:

  • Partner with Process Owners, Global Shared Service teams, IT Business Units to assess existing IT processes and workflows.
  • Optimizes productivity by designing, implementing, and testing new processes and workflows.
  • Provides thorough instructions for successful implementation of process changes.
  • Tracks metrics to discover areas for improvement and monitor upgrades.
  • Communicates findings and proposals to management and key stakeholders.
  • Provide regular reports on service performance and achievements.
  • Partner with Process Management team to monitor, and improve Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)

Process Skills:

  • Must be a detail oriented, analytical, and an independent thinker
  • Must be comfortable interacting with technical teams and have the ability to distill complex technical issues into understandable issues for senior executives.
  • Must be comfortable interacting with and presenting to C – suite executives
  • Excellent interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors
  • Strong Customer service skills.
  • Expertise in formal process documentation methods and technologies (Visio, BPMN, authoring Standard Operating Procedures)


About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

  • Business Process Improvement Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Hill Dickinson Full time

    About the RoleHill Dickinson is seeking a highly skilled Senior Business Analyst to join our IT Transformation (PMO) team in Liverpool. As a Senior Business Analyst, you will play a key role in driving business change and improvements within the organization.Key ResponsibilitiesLead the Business Analysis team and drive change and improvements within the...

  • Business Process Improvement Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Hill Dickinson Full time

    About the RoleHill Dickinson is seeking a highly skilled Senior Business Analyst to join our IT Transformation (PMO) team in Liverpool. As a Senior Business Analyst, you will play a key role in driving business change and improvements within the organization.Key ResponsibilitiesLead the Business Analysis team and drive change and improvements within the...

  • Process Operations Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom CSL Seqirus Full time

    Job SummaryCareer Opportunities at CSL SeqirusCareer Opportunities at CSL SeqirusAbout the RoleWe are seeking a highly skilled and motivated Process Operations Specialist to join our team at CSL Seqirus. As a Process Operations Specialist, you will be responsible for providing support to the manufacturing process, including the treatment of process effluent,...

  • Temp Specialist Cleaning Operative

    3 months ago

    Liverpool, United Kingdom Nationwide Specialist Services Full time

    **Temp Specialist Cleaning Operative at NSS Group (Cleaning)** **40 hours** **£11.50 per hour £12.75 Overtime** **(No experience necessary, full training will be provided)** **Temp contract** **Responsibilities of the role**: - To travel to various supermarkets/petrol forecourt locations within your region to deliver specialist cleaning activity such...

  • Business Process Optimization Analyst

    4 weeks ago

    Liverpool, Liverpool, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

    Position: Robotics Improvement SpecialistThe Bank of New York Mellon Corporation is looking for a dedicated individual to join our team as a Robotics Improvement Specialist. In this capacity, you will play a pivotal role in driving Continuous Improvement initiatives within our Robotics programming sector. Your primary responsibilities will include overseeing...

  • Business Transformation Specialist

    2 days ago

    Liverpool, Liverpool, United Kingdom CPS Group (UK) Limited Full time

    Business Transformation Specialist **Role Overview** We are seeking a skilled Business Transformation Specialist to join our team at CPS Group (UK) Limited. As a key member of our organization, you will play a crucial role in driving business growth through acquisitions. **Key Responsibilities** * Develop a thorough understanding of business change...

  • Business Transformation Specialist

    2 days ago

    Liverpool, Liverpool, United Kingdom CPS Group (UK) Limited Full time

    Business Transformation Specialist **Role Overview** We are seeking a skilled Business Transformation Specialist to join our team at CPS Group (UK) Limited. As a key member of our organization, you will play a crucial role in driving business growth through acquisitions. **Key Responsibilities** * Develop a thorough understanding of business change...

  • Business Transformation and Process Improvement Specialist

    1 week ago

    Liverpool, Liverpool, United Kingdom Michael Page (UK) Full time

    About Our ClientA leading utilities-based business is seeking a highly skilled professional to drive business growth and expansion by delivering business and technology projects and change.Job DescriptionKey ResponsibilitiesDevelop and implement business strategies to drive growth and expansionLead business and technology projects to deliver process...

  • Business Transformation and Process Improvement Specialist

    1 week ago

    Liverpool, Liverpool, United Kingdom Michael Page (UK) Full time

    About Our ClientA leading utilities-based business is seeking a highly skilled professional to drive business growth and expansion by delivering business and technology projects and change.Job DescriptionKey ResponsibilitiesDevelop and implement business strategies to drive growth and expansionLead business and technology projects to deliver process...

  • Business Transformation Specialist

    4 days ago

    Liverpool, Liverpool, United Kingdom CPS Group (UK) Limited Full time

    Business Transformation Specialist **Role Overview** We are seeking a skilled Business Transformation Specialist to join our team at CPS Group (UK) Limited. As a key member of our organization, you will play a crucial role in driving business growth through acquisitions. **Key Responsibilities** * Develop a thorough understanding of business change...

  • Business Transformation Specialist

    4 days ago

    Liverpool, Liverpool, United Kingdom CPS Group (UK) Limited Full time

    Business Transformation Specialist **Role Overview** We are seeking a skilled Business Transformation Specialist to join our team at CPS Group (UK) Limited. As a key member of our organization, you will play a crucial role in driving business growth through acquisitions. **Key Responsibilities** * Develop a thorough understanding of business change...

  • Project Process Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Astute People Full time £50,000 - £70,000

    About the Company: Astute People is a leading organization in the field of sustainable waste management and comprehensive asset lifecycle solutions. Position Overview: We are seeking a Project Process Specialist to contribute to an innovative initiative within our operations. This role is pivotal in the establishment and execution of a new Ash Washing...

  • Project Process Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Astute People Full time £50,000 - £70,000

    About the Company: Astute People is a leading organization in the field of sustainable waste management and comprehensive asset lifecycle solutions. Position Overview: We are seeking a Project Process Specialist to contribute to an innovative initiative within our operations. This role is pivotal in the establishment and execution of a new Ash Washing...

  • Payroll Processing Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom The Recpool Group Ltd Full time

    The Recpool Group Ltd is seeking an experienced payroll professional to join their team as a Payroll Processing Specialist. This is a pivotal role in ensuring the smooth operation of the company's payroll to its clients, along with any payroll-related administrative functions.The ideal candidate will have previous full-cycle UK payroll process experience,...

  • Payroll Processing Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom The Recpool Group Ltd Full time

    The Recpool Group Ltd is seeking an experienced payroll professional to join their team as a Payroll Processing Specialist. This is a pivotal role in ensuring the smooth operation of the company's payroll to its clients, along with any payroll-related administrative functions.The ideal candidate will have previous full-cycle UK payroll process experience,...

  • Business Process Analyst

    1 week ago

    Liverpool, Liverpool, United Kingdom Planet Pharma Full time

    Job SummaryWe are seeking a highly skilled Business Process Analyst to join our team at Planet Pharma. As a key member of our Quality area, you will be responsible for creating, developing, overseeing, storing, and analyzing data and processes.Key ResponsibilitiesProcess ImprovementGain a strong understanding of the relevant business areas to recommend...

  • Business Process Analyst

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Planet Pharma Full time

    Job SummaryWe are seeking a highly skilled Business Process Analyst to join our team at Planet Pharma. As a key member of our Quality area, you will be responsible for creating, developing, overseeing, storing, and analyzing data and processes.Key ResponsibilitiesProcess ImprovementGain a strong understanding of the relevant business areas to recommend...

  • Accommodation Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Seetec Business Technology Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Accommodation Support Specialist to join our team at Seetec Business Technology Centre. As an Accommodation Support Specialist, you will play a vital role in supporting our participants with their housing needs, working closely with probation practitioners to create tailored accommodation...

  • Accommodation Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Seetec Business Technology Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Accommodation Support Specialist to join our team at Seetec Business Technology Centre. As an Accommodation Support Specialist, you will play a vital role in supporting our participants with their housing needs, working closely with probation practitioners to create tailored accommodation...

  • Business Transformation Specialist

    10 hours ago

    Liverpool, Liverpool, United Kingdom CPS Group (UK) Limited Full time

    Job OverviewCPS Group (UK) Limited is seeking a skilled Business Transformation Specialist to drive growth through acquisitions.Key Responsibilities:Develop a thorough understanding of business change processes and transformationCollaborate with stakeholders to assess changes, capture, analyze, map, and document requirementsParticipate in testing...