Head of Aftersales

2 weeks ago

Norwich, United Kingdom Inchcape Retail - Part of Group 1 Automotive Full time

Head of Aftersales - Jaguar Land Rover NorwichCompetitive Salary & OTE + Great Company Benefits45 Hours

Work with a World class brand

Supporting and leading the Aftersales department as Head of Aftersales, you’ll be a consistent role model for the whole department, working to maximise efficiency and profitability.

You’ll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you’ll find the freedom to build a team you can be proud of.

What we can offer you

  • 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
  • Retail discounts that save you money every day
  • Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  • Car discounts for new and used purchases and servicing
  • Flexible pension scheme and Sharesave scheme to grow your savings
  • Family-friendly policies that help you spend more time with the people that matter
  • A wellbeing programme to support you and your family
  • An internal colleague recognition system to celebrate achievements
  • A community volunteering day

What you’ll do day to day

  • Meet key performance indicators and targets for the service and parts departments
  • Look for opportunities to increase efficiency of the Aftersales operation
  • Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
  • Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
  • Respond promptly to any customer complaints and ensure timely and correct resolution
  • Maintain rigorous control of costs, stock and budget
  • Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

  • Previous experience in managerial role in a customer-oriented department
  • Ability to develop and monitor budgets
  • Previous experience in a target driven role
  • An understanding of marketing processes and development of pricing strategies
  • Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
  • A customer focused approach
  • Excellent communication skills - with ability to negotiate and influence

Be part of something big

Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.

Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.

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