Information Technology Support Assistant

1 month ago

Weymouth, United Kingdom The Airedale Group Full time

IT Support


Company Overview: We are the market-leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK.


Job Summary: As IT Support at The Airedale Group, you will play a pivotal role in ensuring the smooth operation of our diverse technology ecosystem. Your primary responsibility will be to provide technical assistance to our field engineers, who rely on Android mobile devices and Windows laptops, as well as our office-based staff utilising Windows 10 and 11 desktops and laptops.

Your friendly and approachable manner will be essential as you interact with colleagues seeking IT support via phone, email, and our ticketing system. With your expertise in diagnosing and resolving technical issues, both remotely and on-site, you will contribute to maintaining high levels of user satisfaction and productivity.

Collaborating with fellow IT team members, you will collectively address complex technical challenges, while your documentation skills will help build a knowledge base of common issues and solutions.

Your ability to adapt to evolving technologies and provide exceptional customer service will make you an integral part of our IT support team, contributing to the success of The Airedale Group. This position is based in our Weymouth office, and your willingness to provide on-site support when needed will be greatly valued.


Location: Office based, Weymouth.

Details: Full-Time, Permanent, Monday to Friday 8:30am – 5pm.


Key Responsibilities


  • Provide technical support to field engineers using Android mobile devices and Windows laptops, as well as office-based staff using Windows 10 and 11 desktops/laptops.
  • Assist with troubleshooting hardware, software, and network issues remotely and on-site.
  • Respond to IT support requests via phone, email, or ticketing system.
  • Maintain an organised and up-to-date record of support requests and resolutions.
  • Collaborate with other IT team members to resolve more complex technical issues


Requirements:


  • A relevant IT certification (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.) is advantageous.
  • Solid understanding of Android mobile devices, Windows laptops, Windows 10 and 11 operating systems, common office software, and basic networking concepts.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with ticketing systems for tracking and managing IT support requests.
  • Ability to diagnose and resolve technical issues


The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression.

  • Information Technology Instructor

    3 weeks ago

    Weymouth, Dorset, United Kingdom GSL Education Full time

    Seeking a Passionate IT InstructorPosition: Information Technology Instructor Job Type: Full-time/PermanentAre you dedicated to nurturing young talent and equipping them with essential skills for the digital age? GSL Education is currently in search of an Information Technology Instructor to join a vibrant educational institution.About the Institution:This...

  • Information Technology Educator

    3 weeks ago

    Weymouth, Dorset, United Kingdom GSL Education Full time

    Job Overview Seeking an Information Technology Educator Position: Information Technology Educator Salary: Competitive (MPS/UPS) Job Type: Permanent/Full-time Are you dedicated to equipping students with vital technological skills? Do you enjoy motivating the upcoming generation of digital innovators? This is a remarkable opportunity for you. GSL...

  • Information Technology Instructor

    2 weeks ago

    Weymouth, United Kingdom GSL Education - Bournemouth Full time

    Position: Information Technology Instructor Company: GSL Education - Bournemouth Salary: £30,000 - £46,525 (MPS/UPS)Job Type: Full time/PermanentAbout the Role: We are seeking a dedicated Information Technology Instructor to join our vibrant educational team. This role is crucial in guiding students through the complexities of Information Technology,...

  • Information Technology Educator

    3 weeks ago

    Weymouth, Dorset, United Kingdom GSL Education Full time

    Information Technology Educator Opportunity GSL Education is seeking an Information Technology Educator to join a local Secondary School.About the Institution:This institution values inclusivity and offers a broad curriculum. They emphasize the importance of nurturing relationships over mere discipline and believe in the capabilities of every member of the...

  • Technology Studies Teacher

    3 weeks ago

    Weymouth, Dorset, United Kingdom GSL Education Full time

    Join Our Team as an Information Technology InstructorPosition: Information Technology Instructor Job Type: Full time/PermanentAre you dedicated to inspiring the next generation of tech-savvy individuals? GSL Education is on the lookout for an Information Technology Instructor to become a vital part of our educational community.About the Institution:Our...

  • Weekend Support Workers

    3 months ago

    Weymouth, United Kingdom Phoenix Care & Support Services 247 Ltd Full time

    **Ability to cover **_**ALTERNATIVE **_ **Weekends & Sleeping Night are essential (25-30 hour contracts)** **If you are able to work every weekend please get in touch for further information.** - _Phoenix Care do not offer sponsorship to overseas_ Do you have experience with individuals with Learning disabilities and /or Challenging behaviour? If so, we...

  • Support Worker

    3 months ago

    Weymouth, United Kingdom Phoenix Care & Support Services 247 Ltd Full time

    **Ability to cover 24 hour shifts during the week and the weekend as part of a team including sleeping night are essential (25-30 hour contracts)** - _Phoenix Care do not offer sponsorship to overseas_ Do you have experience with individuals with Learning disabilities and /or Challenging behaviour? If so, we would love to hear from you! We are looking for...

  • Information Management Specialist

    3 weeks ago

    Weymouth, Dorset, United Kingdom WeDoData Full time £24,100 - £27,000

    Position Overview We are seeking a dedicated Information Management Specialist to join our team, focusing on the educational sector within correctional facilities. Key Responsibilities Data Evaluation: Conduct thorough analysis of educational data. Administrative Support: Provide essential administrative assistance to the education team. Excel Proficiency:...

  • Learning Support Assistant

    1 month ago

    Weymouth, United Kingdom GSL Education - Bournemouth Full time

    Work as a Learning Support Assistant in Weymouth! Job Title: Learning Support Assistant Location: Weymouth Salary: £76.92 - £95.68 per day Contract Type: Full time/Part time Start Date: September 2024 Are you passionate about supporting student learning and making a positive impact in the classroom? GSL Education are currently seeking dedicated...

  • Educational Support Assistant

    3 weeks ago

    Weymouth, Dorset, United Kingdom GSL Education Full time

    Engaging Opportunity for Educational Support AssistantGSL Education is seeking dedicated individuals to join a dynamic secondary educational institution as Educational Support Assistants. If you are passionate about fostering student learning and cultivating a constructive classroom atmosphere, this position is an excellent fit for you.Position Title:...

  • Learning Support Assistant

    2 weeks ago

    Weymouth, United Kingdom GSL Education - Bournemouth Full time

    Work as a Learning Support Assistant in Weymouth!Job Title: Learning Support Assistant Location: WeymouthSalary: £76.92 - £95.68 per dayContract Type: Full time/Part timeStart Date: September 2024Are you passionate about supporting student learning and making a positive impact in the classroom? GSL Education are currently seeking dedicated individuals to...

  • Learning Support Assistant

    2 weeks ago

    Weymouth, United Kingdom GSL Education - Bournemouth Full time

    Work as a Learning Support Assistant in Weymouth!Job Title: Learning Support Assistant Location: Weymouth Salary: £76.92 - £95.68 per day Contract Type: Full time/Part time Start Date: September 2024Are you passionate about supporting student learning and making a positive impact in the classroom? GSL Education are currently seeking dedicated individuals...

  • Learning Support Assistant

    2 months ago

    Weymouth, United Kingdom GSL Education Full time

    Work as a Learning Support Assistant in Weymouth!Job Title: Learning Support Assistant Location: Weymouth Salary: £76.92 - £95.68 per day Contract Type: Full time/Part time Start Date: September 2024Are you passionate about supporting student learning and making a positive impact in the classroom? GSL Education are currently seeking dedicated individuals...

  • Learning Support Assistant

    2 months ago

    Weymouth, United Kingdom GSL Education Full time

    Work as a Learning Support Assistant in Weymouth!Job Title: Learning Support Assistant Location: Weymouth Salary: £76.92 - £95.68 per day Contract Type: Full time/Part time Start Date: September 2024Are you passionate about supporting student learning and making a positive impact in the classroom? GSL Education are currently seeking dedicated individuals...

  • Learning Support Assistant

    2 months ago

    Weymouth, United Kingdom GSL Education Full time

    Job description Work as a Learning Support Assistant in Weymouth! Job Title: Learning Support Assistant Location: Weymouth Salary: £ - £ per day Contract Type: Full time/Part time Start Date: September 2024 Are you passionate about supporting student learning and making a positive impact in the classroom? GSL Education are currently seeking...

  • Special Educational Needs Support Assistant

    3 weeks ago

    Weymouth, Dorset, United Kingdom Teaching Personnel Full time

    Teaching Personnel is collaborating with a welcoming mainstream Primary School in search of a dedicated Special Educational Needs (SEN) Support Assistant to join their team. This role is aimed at providing essential support to students with unique educational needs.POSITION: 1:1 SEN Support AssistantLOCATION: Mainstream Primary SchoolSALARY: £84-£94 per...

  • Special Educational Needs Support Assistant

    3 weeks ago

    Weymouth, Dorset, United Kingdom Teaching Personnel Full time

    Overview: Teaching Personnel is collaborating with a welcoming mainstream Primary School in search of a dedicated Special Educational Needs (SEN) Support Assistant to join their team.Position: 1:1 SEN Support AssistantLocation: Weymouth DT4Compensation: £84-£94 per day, depending on experience.Schedule: Monday to Friday, 8:30 AM to 3:30 PM.Duration:...

  • Care Assistant/support Worker

    3 months ago

    Weymouth, United Kingdom Phoenix Care & Support Services 247 Ltd Full time

    **Overview** Working for a small family-run company providing support for adults with learning disabilities throughout Dorset. Improving their skills and helping them achieve their own personal goals. - To work with adults with learning disabilities and help empower them to develop their skills to lead a more independent and active life. - Full & Part-Time...

  • Surgical Care Assistant

    3 weeks ago

    Weymouth, Dorset, United Kingdom 18 Week Support Limited Full time

    Position Overview Health Care Assistants for Surgical Environments Required 18 Week Support Limited is in search of dedicated Surgical Care Assistants to join our welcoming and professional team. Candidates must currently be engaged in an NHS environment as a Surgical Care Assistant within the UK. Please be advised that applicants must be local to...

  • DSP Engineer

    3 months ago

    Weymouth, United Kingdom Rohde & Schwarz Full time

    Make ideas real - with the perfect job. Right now we have several job openings for you. Functional area All Administration 9 Application Development 25 Construction 7 Controlling 3 Cybersecurity 3 Finance 15 Hardware Development 38 Human Resources 15 Information Technology 44 Law 6 Manufacturing 29 ...