Account Coordinator

1 week ago

Essex, United Kingdom Ground Control Full time

Account CoordinatorLocation: Hybrid 3 days in office and 2 days working from homeSalary: CompetitiveContract Type: PermanentWorking Hours: 40 hours per week Monday-FridayHours & Shift Patterns:Winter season (OctoberApril): Shift rotation covering 6am3pm 7am4pm 10am7pm. Includes weekend working and public holidays (rota basis with time off in lieu).Off-season (MaySeptember): MondayFriday 8am5pm no weekend work.Role OverviewAs an Account Coordinator youll manage a portfolio of clients ensuring excellent service quick issue resolution and smooth delivery during the winter summer the focus shifts to renewals client relationships and business support offering a varied year-round role.This hybrid role includes regular site visits and client meetings to maintain strong relationships and service standards.Key Responsibilities Client Management: Build and maintain client relationships through regular contact and site visits. Issue Resolution: Handle and resolve client escalations promptly. Revenue Growth: Identify cross-sell and upsell opportunities; pass leads to Business Development. Account Planning: Manage account plans renewals and quotes to meet targets. Financial & Reporting: Handle contract queries KPIs and trend analysis for improvement. Documentation: Keep client records up to date (KYC site maps contacts). Projects: Manage client-specific projects to meet SLAs. Values: Embody company values and support environmental volunteer initiatives.About You Strong relationship-building and customer service skills. Experience resolving complaints and managing accounts. Organised proactive and calm under pressure. Confident working hybrid and attending site/client meetings. Positive team-oriented and aligned with company values.About Ground ControlGround Control is a leading UK grounds maintenance company providing services in maintenance gritting landscaping arboriculture and EV charging for 50000 commercial sites across the UK and Ireland. Founded in 1973 we continue to grow through innovation and a people-first approach.If youre ready to grow your career with a company that values its people apply now.Equal Opportunities StatementAt Ground Control we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success and we welcome applications from individuals of all backgrounds experiences and perspectives.We are proud to be an equal opportunities employer and do not discriminate based on sex age disability gender identity marital status pregnancy race religion or belief sexual orientation or any other protected characteristic. We actively support and promote an inclusive culture ensuring fair and equitable treatment throughout the recruitment process and beyond.#INDHP Key Skills Time Management,Marketing,Microsoft Office,Public Relations,Customer Service,Microsoft Outlook,Microsoft Word,Account Management,Microsoft Powerpoint,Microsoft Excel,Social Media Management,Sales Support Employment Type : Full Time Experience: years Vacancy: 1

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