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DCA Complaint Administrator

3 months ago

Bracknell, United Kingdom RD Financial Recruitment Full time
Complaints Administrator - 3 Months+ RollingContract Location: Bracknell, BerkshireSalary: £140 per day Introduction

Are you an experienced administrative professional looking to join a dynamic team within a world-renowned manufacturing organization? We have an exciting opportunity for a Complaints Administrator based in Bracknell, Berkshire. This role offers the chance to work within a supportive environment that values precision, productivity, and customer service excellence.

The Role

As a Complaints Administrator, you will play a pivotal role in managing and processing customer and third-party communications, ensuring that all inquiries and complaints are handled efficiently and accurately. This position demands a meticulous attention to detail and the ability to work to strict deadlines. You will be part of a small but capable team, tasked with maintaining high standards of customer service and regulatory compliance.

Key Responsibilities:
  • Logging Communications: Accurately record inbound communications from customers and third parties, ensuring proper classification and acknowledgment.
  • Customer Enquiries: Respond to customer inquiries via email using standardized templates.
  • Complaint Documentation: Document customer complaints thoroughly, capturing all relevant details for further investigation.