Control Room Operator
2 weeks ago
About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Security business division which provides physical security guarding, access control, alarm systems and perimeter property protection, CCTV, mobile surveillance, and ANPR Technology services to a wide range of prestigious clients.
About The Role:Full time position, working on a fixed term contract.
You will be need to be full flexible as the hours and days are variable
As part of your role, your key responsibilities will include, but are not limited to:
- Monitoring and responding to calls and requests from all Client locations and staff
- Understand the escalation procedures relating to issues or incidents and know when to escalate or deal locally
- Report to the Security Operations Centre Supervisor any incident outside of your experience or control and follow all actions and issues as required
- Receive out-of-hours calls from the client Helpdesk and escalate as required in line with procedures
- Produce high-quality Reports relating to all Incidents in a timely manner
The ideal candidate should meet the following criteria:
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