Client Care Coordinator

3 weeks ago

York, United Kingdom Onebright Full time

Do you have the confidence to undertake inbound and Outbound calls and be the voice of Onebright? Are you interested in making a positive impact on our client/s mental health journey ? Then consider joining us as a Client Care Co-Ordinator .

About Our Opportunity

As a Client Care Co-ordinator, you will be working as part of a large team who are highly supportive and effective at helping our clients. You will be responsible for answering client queries over the phone , managing your own portfolio of cases where you will provide pro-active case management, administrative support and be responsible for handling inbound and outbound calls to maintain regular contact with our clients, customers and therapists.

What we are looking for

  • Minimum of 1 year's experience working in a customer service, or customer facing environment
  • Competent at managing administration tasks specifically within Microsoft software suite.
  • Willing to travel to our Head office 3 days a week
  • Exposure to using case management or customer communication systems.

About Onebright

At Onebright we help individuals and organisations with mental health and wellbeing solutions, providing every person with the best mental healthcare, offering hope for a better future. We work across the mental health continuum from performance optimisation, early intervention, prevention, and treatment. 

Onebright has been providing clinical excellence in mental health across the UK for 30 years.  It is a pioneer in clinical assessments and treatment for children through to adults, delivering services through more than 3,000 clinicians in 49 languages to more than 55,000 people per year.

Our deep understanding of mental health and unrivalled clinical expertise enables us to support businesses from the first interaction with us through to recovery. We have a breadth of existing relationships with the UK’s leading service providers of EAP, PMI and OH which gives us a unique ability to deliver consistent care to employees from whichever channel they reach us.

At Onebright, we lead with integrity and compassion and are here to help our clients every step of the way.

Our Benefits

  • Employee Assistance Program
  • Private Company Pension
  • Rewards Gateway accessing Onebright discounted services and offers.
  • Technology package supplied to support you at home.
  • Holiday Purchase Policy
  • Free on site Parking
  • Hybrid working

Additional Information

  • Onebright is committed to delivering in line with 'safer recruitment' principals and therefore the successful candidate will be required to undertake a Credit Check, as well as a DBS check (Enhanced or Standard) with the Disclosure and Barring Service (DBS), the cost of which will be met by Onebright. 
  • Onebright is committed to adhering to the Equality Act 2010 and provides equal opportunities to all applicants, staff and clients. Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will organise appropriate support.
  • Please note, all applicants must be legally entitled to accept and perform work in the UK and we will seek to complete a Right To Work check for all candidates.
  • For further information please email or call the Onebright Recruitment Team on for more information.

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