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Regional Director of Housing

1 month ago

South Croydon, United Kingdom Clarion Housing Group Limited Full time
  • Salary: £97,414 to £121,767 plus £5k Car Allowance per annum
  • Location: Hybrid, covering South London, linked with offices in Croydon or Merton.
  • Hours: 36 hours per week
  • Contract Type: Permanent

Clarion Housing Group is the largest not for profit social landlord in the country, providing affordable homes and services to over 350,000 customers across England. Our mission is to transform lives and communities by delivering high-quality, sustainable housing and exceptional customer service.

In the Summer of 2023, we embarked on our 'Connect' programme to review the way we work to improve our homes and services and meet the evolving needs of our residents.

Our transformation programme will build an organisation fit for the future and set us up to deliver our mission: to provide and maintain homes for those that need them most. We're looking at every aspect of our organisation to deliver an improved experience for everyone who lives in our homes. We're focused on improved housing management, housing people more quickly, improving our handling of customer enquiries, and ensuring frontline workers are more visible.

We're also reviewing how we're structured to make sure we have the right resource and the right skills in the right part of our organisation.

We have an exciting opportunity for a Regional Director of Housing to lead our South London Region with responsibility for our neighbourhood and tenancy management offer to around 32,000 homes across South London. Our key local authority partners are LB Merton and LB Bromley but we have homes across most South London boroughs. You will be key to designing and delivering our move to a proactive patch-based approach to customer and estate management and community building, ensuring that homes, communal spaces and neighbourhoods are well managed and valued by customers.

Reporting to you will be your Regional Housing Leads who lead the relationship with all our local authorities across the region, overseeing our Neighbourhood Managers and Officers as well as our LiveSmart offering for customers over 55's. You will also have responsibility for our Regional Operations team that ensure we deliver our services on time and to expected standards for customers.

A key expectation of this role is the ability to matrix manage your repairs, estate services, lettings, resident involvement and case management colleagues to ensure that all customers receive their contracted services. To do this you will design and chair a regional neighbourhood forum for internal stakeholders, analysing the performance of your region against key performance indicators and customer satisfaction metrics, bringing together colleagues across Building Safety, Repairs and Asset Management to consider proposals for improvements, growth and rationalisation across your region. As such an ability to build and manage a large budget, analyse performance metrics, and resolve complex issues is a must.

Within the Housing Directorate, you will be the technical lead for key contributing parts of our consumer regulation and tenant satisfaction measures and you'll write and deliver a regional annual plan focused on continuously improving your service offering. You will also need to ensure there is a proactive external stakeholder management strategy for the region which and that you build and maintain relationships with key political and community stakeholders across your region. Your ability to work with politicians, councillors and local authorities as well as influence local politics in your region will form a key criteria for success in this role.

To be successful, you'll need to show that you and your teams are visible to our customer so you will need to be based in or around London and be able to build a comprehensive knowledge of the local authorities we serve in South London. A key success measure will be you being able to demonstrate that Clarion staff and services are visible and responsive in our communities and working with partners to build and improve our communities.

You must have a passion for social housing and excellent customer service and an ability to develop high performing teams that share your vision, alongside experience as a senior leader with an excellent track record of managing and leading tenancy and neighbourhood management services. You will work alongside four other Regional Directors and sit on the Housing Leadership team.

If you have an extensive understanding of relevant legislation and hold an appropriate CIH (or equivalent) qualification in housing management, or will commit to complete one within 24 months of starting the role, then we want you on the team.

Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Please review the full role profile and view how our regions are split, please visit our website.

Closing Date: Monday 25th November 2024.

This is a hybrid role with a base location at one of our South London offices. Candidates will be expected to work from an office or within our communities at least three days per week.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.