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Revenue Cycle Manager

3 months ago


Sheffield, United Kingdom ROC Clinic Full time

ROC Clinic is a private and Occupational health provider based in Westhill - Aberdeenshire & London. We provide services from these two main locations in addition to client based sites across UK.


Revenue Cycle Manager role is a full-time (40 hrs) permanent position and prior background in Healthcare Billing is a must. This can be remote in its entirety or hybrid. Part-time roles, no less than 30 hours a week, will be considered.


The Revenue Cycle Manager oversees all day-to-day operations in respects of pricing, billing and credit control.

The key objectives of the role are:

     I.        Maximising booked revenue and provide an excellent customer service.

    II.        Monitor and continuously improve the revenue cycle operational efficiencies, including elements such as cash collections, reducing bad debt, reducing late payment charges, understanding payer requirements, and monitoring major payers over time.


Key attributes:

Previous experience in healthcare billing and credit control is a must.

• Highly presentable with excellent customer service skills and interpersonal skills

• Previous experience in managing fast paced environments and multitasking.

• Ability to deal with individuals from all types of backgrounds and able to deal with enquiries and complaints some of which may be potentially difficult situations.

• Ability to remain calm under pressure and act in line with company protocols. This may involve dealing with emergencies.

• Excellent attention to detail and highly organised.

• Prover experience in managing payments and billing in a private healthcare environment and sound knowledge of health insurance providers


Duties and Responsibilities

·      Resolving revenue cycle problems.

·      Supervise and oversee staff in duties pertaining to patient billing, communications with health insurance, collections, cash posting, client account management, and contract analysis.

·      Price List Management

·      Communication with private medical insurers, being the contract account manager on behalf of ROC

·      Correctly coding diagnoses and procedures

·      Accountable for Billing of all individuals attending the facilities. Raising invoices and taking payments.

·      Supporting the Call Centre with preparation of quotations for self-payers

·      Credit Control

·      Raising alert when pre-payments have not been taken and taking action to ensure payment has been taken.

·      Notifying line manager of any non-conformances

·      Undertake other duties as may reasonably be required in line with the incumbent’s skills, knowledge, abilities, and personal development opportunities.

·      Contractors' Statements and monitoring

·      Liaising with all PMI’s and other key corporate clients and assisting in contract negotiations as required

·      Maintain operational relationships with software providers as appropriate for the billing and credit control function

·      Maintaining and updating any Standard Operating Procedures (SOP’s) for the billing and credit control function

·      Identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues

·      Become a Finance Superuser of the Patient Administration System

·      Efficiently managing patient complaints in respect of billing and collections.

·      Participating in the hiring and training of staff involved in billing and collections.


For more information on the role, please apply with a copy of your CV.