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Head of Professional Services

2 months ago

Camberley, United Kingdom IP-People Full time

Head of Professional Services - (Player Manager)


There is rare opening for a Lead Consultant to join an excellent MSP, who offer services across Connectivity, SD-WAN, IT Managed Services, Cybersecurity, UCaaS & CCaaS, Mobile and IoT Solutions.


Ops Responsibilities:

The Lead Modern Workplace Consultant's duties include (but are not limited to):


  • Acting as the Design and Implementation Lead/Senior Technical Engineer for key clients. This includes building strong client relationships, attending regular reviews, developing technical strategies and road-maps, identifying commercial opportunities, managing escalations, and maintaining client documentation.
  • Managing the Technical Implementation team, including conducting one-on-one meetings, performance reviews, training plans, and overseeing diary management.
  • Collaborating with the Technical Director, Solutions Architect, and other Senior Engineers to lead solution design, planning, and implementation for projects such as Server and Network Installations, Office 365, and SharePoint.
  • Creating and maintaining technical documentation to support other technical teams for clients where you hold Technical Lead responsibility.
  • Assisting Client Account Managers in the creation of Statements of Work (SoW).
  • Providing line management for team members.
  • Mentoring and assisting colleagues, Junior Engineers, and Apprentices within the technical teams, fostering opportunities for continuous learning and growth.
  • Supporting other Technical Leads and internal teams to ensure project success.


Requirements:


  • Extensive technical expertise in Windows and Microsoft Modern Workplace technologies. Ideally some experience with Networking/Wireless.
  • Proficiency in managing modern workplace cloud infrastructure, including SharePoint management, design, and implementation.
  • Strong knowledge of Intune and Autopilot, with hands-on experience in their management, design, and implementation.
  • Demonstrated experience leading a team of at least five people.
  • Capability to serve as a senior technical delivery engineer while concurrently managing a team.
  • Solid understanding and experience with customer SLAs and KPIs.


Interested in this role? Contact us today and send your CV to miles.davey@ip-people.co.uk Let's connect