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Customer Service Representative
3 months ago
Customer Service Representative (German-Speaking)Horsham (Onsite)£24-26k, DoE
We are currently seeking a dedicated and enthusiastic Customer Service Representative to join a respectable manufacturing organisation. Reporting to the UK customer Sales team you will:
- Provide excellent customer support via phone, email, and chat channels in English and German (80:20).
- Address customer inquiries, concerns, and issues in a timely and professional manner.
- Assist customers with product information, order processing, and problem resolution.
- Collaborate with other teams to ensure a seamless customer experience.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- Fluency in written and spoken German is essential for this role.
- Minimum 2 years of experience in a customer service or support role.
- Strong communication and interpersonal skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Excellent problem-solving skills and a customer-centric approach.
- Proficiency in using customer service software and Microsoft Office Suite.
Benefits:
- Opportunities for career growth and development.
- Friendly and supportive work environment.
- Training and ongoing support provided.
£26k, Horsham
