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Customer Service Representative

2 months ago

Horsham, West Sussex, United Kingdom Halfords Full time

About the Role:

We're seeking a highly motivated and customer-focused individual to join our team as an Administration & Customer Service Advisor. As a key member of our retail team, you'll be responsible for delivering exceptional customer service, ensuring a seamless shopping experience for our customers.

Key Responsibilities:

  • Provide outstanding customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Develop and maintain a thorough knowledge of our products and services, ensuring you can provide expert advice to customers.
  • Contribute to a positive and inclusive team environment, promoting a culture of respect and empathy.

What We're Looking For:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A passion for delivering exceptional customer service, with a focus on meeting and exceeding customer expectations.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic knowledge of car parts and cycle repair, with a willingness to learn and develop your skills.

About Us:

Halfords is the UK's leading retailer of motoring and cycling products and services, with a strong focus on customer satisfaction and employee development. We offer a range of benefits, including competitive pay, comprehensive training, and opportunities for career progression.

What's Next:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].