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Sales and Customer Service Representative
2 months ago
About IZ Recruit
We are a dynamic and growing recruitment agency that values family, respect, loyalty, quality, innovation, passion, inspiration, and fun. Our company culture is built on these core values, which we strive to reflect in our daily work.
What We Offer
- A competitive salary of £23,500 per annum + commission (which can bring the salary up to max. £30,000 per annum) + company pension.
- A stable role with a growing business that offers opportunities for coaching and learning within the role.
- Early leave at 4:30 pm on Fridays.
Job Summary
This is a full-time role for an Inside Sales Representative to work as part of a team of 6 colleagues in a small office environment. The Inside Sales Representative will be responsible for tasks such as customer satisfaction, lead generation, account management, and order processing.
- You will manage your own book of customers for whom you will handle orders from A to Z, including aftersales.
- Key accountabilities will entail growing existing accounts, identifying and establishing new accounts, and generating customer quotes.
- You will spend approximately 4 hours per day on outbound activities, which will largely focus on upselling and cross-selling to existing or 'sleeping' clients via telephone. You will also spend part of this time on cold calling to potential customers using sales navigator on LinkedIn.
Your Profile
- A previous experience in a role where you communicated a lot via telephone with customers is a must.
- You are motivated to provide an excellent customer experience by listening and translating customer needs into sales.
- You love the idea of working in a small office of 6 people with excellent team spirit
- You are computer literate with previous experience using a CRM.
- You are happy to work from 9:00 am to 5:30 pm, Monday to Thursday, and 9:00 am to 4:30 pm on Fridays.
