Customer Service Advisor

4 days ago


Fareham, United Kingdom Kynex Full time

Job description


KYNEX are offering an amazing opportunity for a new Customer Service Agent to join our ever-growing team. We offer complete telecoms solutions to small to medium businesses across the UK, providing business mobiles, broadband, VOIP & hosted solutions and much more.

Job Title: Customer Service Agent - experience is preferred but not required. (Full internal training provided)


Location: Fareham office - The Orangery, Cams Hall Estate (within walking distance from the bus and train stations. Free parking on site)

Hours: Monday - Friday 08:45 - 17:30 (one 8AM start is required per week)

Salary: £21,000 per annum


Daily Responsibilities:

  • Answering inbound calls from existing customers
  • Deal with customer queries and complaints, resolving them efficiently
  • Identify customer needs for additional products


Qualities we look for:

  • Has demonstrated an ability to meet and exceed targets in a similar role
  • Excellent written and verbal communication skills
  • A proven track record of building strong client relationships
  • Computer literate, and competent using Microsoft excel, Office and Word
  • Has demonstrated an excellent telephone manner


Benefits:

  • Excellent internal training plans for all new recruits. Regardless of experience, you will gain skills to help you for the remainder of your career.
  • Progression is extremely achievable - all new recruits are given a 'progression plan' on their first day. This outlines the tasks needed to be completed in order for you to achieve promotion.
  • Incentives - monthly / weekly incentives take place in the customer service team. Usually things like group days out, spa trips and cash prizes are awarded.


Job Types: Full-time, Permanent

Pay: £21,000.00 per year

Benefits:


  • Free on-site parking
  • Internal Training provided
  • Company Pension
  • Commission structure
  • Tea and Coffee provided
  • Welcoming Environment


Schedule:


  • Monday to Friday
  • No weekends



Work Location: In person



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