Customer Service Coordinator

4 weeks ago


Widnes, United Kingdom Proactive Personnel Ltd Full time

Do you thrive in a fast-paced environment where exceptional customer service meets technical expertise?Proactive Personnel are recruiting for a Customer Service Coordinator for an established client in the Widnes area. * 80% Customer Service and 20% SalesYour duties will include: * Deliver exceptional service to every touchpoint * Develop and implement strategies that put customers first * Handle any customer enquiries, complaints and escalations * Generate quotes for electrical and facilities maintenance spares * Keep customers informed of expected arrival dates * Manage returns and chargeable collections * Assist the business development manager with sales activities and reporting tasks as neededWhat will be expected of you: * Possess a degree in an electrical subject, supply chain or related field that equips you to excel in a customer-centric environment * Demonstrate proficiency in Microsoft Office programs. Prior experience with Sage50 and HubSpot is highly desirable * Have a positive attitude and a strong commitment to maintaining a collaborative and supportive team environment * Motivate and inspire a diverse team in a dynamic environment, leveraging your technical understanding to foster collaboration and problem-solvingWorking Hours: * 8am to 5:30pm from Monday to Friday * 45 Minute breakIf you are interested in this role then call Chloe on (phone number removed)



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