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Customer Service Coordinator

4 months ago

Widnes Cheshire, United Kingdom Proactive Personnel Ltd Full time

Do you thrive in a fast-paced environment where exceptional customer service meets technical expertise?

Proactive Personnel are recruiting for a Customer Service Coordinator for an established client in the Widnes area.

* 80% Customer Service and 20% Sales

Your duties will include:

* Deliver exceptional service to every touchpoint

* Develop and implement strategies that put customers first

* Handle any customer enquiries, complaints and escalations

* Generate quotes for electrical and facilities maintenance spares

* Keep customers informed of expected arrival dates

* Manage returns and chargeable collections

* Assist the business development manager with sales activities and reporting tasks as needed

What will be expected of you:

* Possess a degree in an electrical subject, supply chain or related field that equips you to excel in a customer-centric environment

* Demonstrate proficiency in Microsoft Office programs. Prior experience with Sage50 and HubSpot is highly desirable

* Have a positive attitude and a strong commitment to maintaining a collaborative and supportive team environment

* Motivate and inspire a diverse team in a dynamic environment, leveraging your technical understanding to foster collaboration and problem-solving

Working Hours:

* 8am to 5:30pm from Monday to Friday

* 45 Minute break

If you are interested in this role then call Chloe on (phone number removed)#J-18808-Ljbffr