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Customer Service Advisor
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Customer Service Advisor Mixed Days and Nights
4 months ago
- Respond to all operational customer requirements by booking emergency transport services within pricing agreements for organisations
- Manage, monitor and track all transport services in operation using an internal mapping system
- Record and escalate any issues that may affect the safe or timely running of an operation, working within agreed KPI's
- Maintain effective communication with Coordinators during the running of all operations to ensure that any required actions are put in place or escalated
- Liaise with external agencies and organisations as necessary to obtain required information (emergency services, Network Rail, DVSA, local authorities, rail user groups, airlines etc)
- Manage the provision of stand-by vehicles and drivers and record any changes
- Customer focused and committed to give excellent service delivery
- Confident and professional telephone manner and excellent call handling skills
- Ability to work well under pressure
- High level of attention to detail
- Solution focused approach to dealing with complex information
- Good geographical knowledge
- Familiar with railway and road transport regulations (not essential)
- Can do attitude
- Full training
- Brand new modern office space and location with free onsite parking
- Free train / bus travel pass (upon completing probation)
- Company share options
- Life assurance
- Pension builder
- Dress down attire
- Modern Kitchen facilities
- Supportive and friendly team environment
- Genuine progression opportunities