2nd Line Service Desk Team Leader

DescriptionJob Title: 2nd Line Service Desk Team LeaderLocation: Based from our Newcastle office with hybrid remote working flexibility. Annual salary: 28000 to 36000 depending on skills & experienceCybitAbout CybitPredict. Protect. PerformWere a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace security cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management and supporting essential public sector organisations to deliver on the critical work they do.Why Join UsJoining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team of over 100 people value each other first and foremost respect the talent ideas and skills we can contribute to making Cybit a special and rewarding place to work. At Cybit you are recognised and valued and you can make a real difference to how our company delivers and is viewed as a brand.If youre looking for a challenging and fulfilling career in technology Cybit is the place for you. Together we will create a safer more resilient future for everyone.What youll do As an 2nd Line Team Leader youll play a critical role in our customers support experience your team will be the first escalation point of tickets from the 1st line support team.You will be responsible for overseeing the day-to-day operation of the 2nd Line team and working closely with the other team leaders to aid smooth escalation of incidents.The role of an 2nd Line Team Leader is pivotal in the growth of engineers and the swift resolution of some of our customers more complex IT issues.Were looking for someone withProven experience in a service desk or similar IT support environment with supervisory or mentoring responsibilities.Strong hands-on technical support skills across:Windows Server administration and troubleshootingCloud platforms (AWS Azure)Networking fundamentals and configurationITIL-based processes for incident problem and change managementBackup systems and disaster recovery proceduresMicrosoft 365 Suite (exchange mail filtering)Security best practices and threat awarenessA logical methodical approach to diagnosing and resolving complex incidents and service requests.Excellent customer service and communication skills with a track record of effectively supporting remote users and managing escalations.The ability to lead by example ensuring service excellence while coaching and developing 2nd line engineers.Be well looked afterHappy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:Pension scheme33 days annual leave including bank holidays (& the opportunity to buy more if desired)Healthcare cash planPrivate medical insurance Company electric car schemeCycle to work schemeEmployee assistance programmeOccupational sick payCybit is passionate about having a diverse workforce by encouraging equality diversity and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme. Key Skills Cement Plant,Account Payable,Bidding,Electrical Engineering,Kpo,Architecture Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 28000 - 36000