1st Line Team Leader

5 days ago


Newcastle upon Tyne, United Kingdom Core-Asset Consulting Ltd Full time

Job Description Core-Asset Consulting is working with a leading investment firm to recruit a 1st Line Team Leader in Newcastle. This is an excellent opportunity for an experienced service desk professional to take ownership of a high-performing frontline support function and play a key role in driving service excellence. Skills / Experience Previous experience in line management within a service desk or IT support environment. Strong relationship management skills, particularly with third‑party suppliers. Demonstrated ability to maintain and deliver against SLAs. Solid understanding of problem management and service improvement. High level of technical expertise across common enterprise technologies, including Intune, Azure, Windows 11, 8x8. Ability to train, support and develop junior team members. Comfortable producing regular statistics and reporting for senior IT stakeholders. Core Responsibilities Lead, develop and manage the 1st Line Support team, fostering a positive and solutions‑focused culture. Provide hands‑on technical guidance and set standards for best practice across the service desk. Maintain effective relationships with third‑party suppliers to support timely issue resolution. Ensure SLAs and performance targets are monitored, met and continuously improved. Oversee problem management and contribute to long‑term service improvement. Spearhead the ongoing development of the service desk to ensure alignment with business requirements. Produce and present regular service performance statistics to senior IT leaders. Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy. Job reference: 16308 To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. #J-18808-Ljbffr


  • 1st Line Support

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Exclusive Networks Limited Full time

    We are looking for an enthusiastic and engaging 1st Line Support Technician, to support Exclusive Networks GSO clients as well as providing internal support. This is a great entry level role for someone looking to forge a career in IT. You will be working in a fast-paced environment supporting multiple contracts and a variety of different customers....


  • Newcastle upon Tyne, United Kingdom Core-Asset Consulting Ltd Full time

    A leading investment firm is seeking a 1st Line Team Leader in Newcastle upon Tyne. The ideal candidate will manage a high-performing support team, ensuring service excellence while developing team capabilities. Responsibilities include technical guidance, maintaining supplier relationships, and monitoring SLAs. This role offers a fantastic opportunity for...

  • 1st Line Support

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Digital Waffle Full time

    **1**st** Line Support** **Newcastle** **£20,000 - £25,000 & Excellent Benefits** Digital Waffle is working in partnership with an exciting and growing organisation. This is a fantastic opportunity for an enthusiastic and self-motivated 1st Line Support Analyst. **Job Purpose**: Proving support for my clients' employees. You will be the first point of...


  • Newcastle upon Tyne, United Kingdom Home Group Limited Full time

    1st Line Support Partner Newcastle upon Tyne Full Time (37.5 hours per week) Permanent Starting Salary c£20,500 pa, plus great benefits **Supporting the business through technology and innovation. That’s when it hits home**. Due to an internal promotion, we're looking for our next service desk colleague to join our awesome 1st line team here at Home...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Home Group Full time £24,538 - £49,200 per year

    IS 1st Line Support AdministratorEarn £12.60 per hour( £24,638 per annum) and great benefits including instant pay access with Stream6 Month Fixed-Term contract, Full Time (37.5 hpw)Newcastle upon TyneHome, a place where you belongWe have a great opportunity for someone to join our 1st Line Support Administration team. This is a great role for you in an IT...


  • Newcastle upon Tyne, United Kingdom Cybit Full time

    DescriptionJob Title: 2nd Line Service Desk Team LeaderLocation: Based from our Newcastle office with hybrid remote working flexibility. Annual salary: 28000 to 36000 depending on skills & experienceCybitAbout CybitPredict. Protect. PerformWere a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions...


  • Newcastle upon Tyne, United Kingdom Leo Technology Limited Full time

    A leading software house is seeking a Support Specialist (1st Line) in Newcastle upon Tyne. This remote-first role involves providing technical support to customers through email, phone, and chat. Candidates should have at least 2 years of experience in a technical support role, alongside knowledge of computer systems and excellent communication skills. The...

  • Brand Ambassador

    1 day ago


    Newcastle upon Tyne, United Kingdom 1st Line Marketing Global Full time

    **About us** 1st Line Marketing Global is a small business in Newcastle upon Tyne. We are engaging, fast-paced and rewarding. Our work environment includes: - Food provided - Regular social events - On-the-job training - International workforce **Responsibilities**: - Represent the brand in a positive and professional manner. - Develop relationships...

  • Sales Specialist

    1 day ago


    Newcastle upon Tyne, United Kingdom 1st Line Marketing Global Full time

    **About us** 1st Line Marketing Global is a small business in Newcastle upon Tyne. We are professional and agile. Our work environment includes: - Modern office setting - Growth opportunities **Responsibilities**: - Develop and maintain relationships with customers. - Understand customer needs and provide solutions. - Identify new sales opportunities...


  • Newcastle upon Tyne, United Kingdom 1st Line Marketing Global Full time

    **About us** 1st Line Marketing Global is a small business in Newcastle Upon Tyne. We are professional and agile. Our work environment includes: - Modern office setting - Growth opportunities - Wellness programmes **Responsibilities**: - Greet customers and determine their needs. - Provide customers with product information and answer any questions they...