1st Line Support

2 weeks ago


Newcastle upon Tyne, United Kingdom Digital Waffle Full time

**1**st** Line Support**

**Newcastle**

**£20,000 - £25,000 & Excellent Benefits**

Digital Waffle is working in partnership with an exciting and growing organisation. This is a fantastic opportunity for an enthusiastic and self-motivated 1st Line Support Analyst.

**Job Purpose**:
Proving support for my clients' employees. You will be the first point of contact in relation to technical, telephony, and case management queries via the helpdesk.

To be successful in this role, you **must **have experience of the following:

- Previous experience of working with IT systems including telephony
- Entry-level understanding of IT Infrastructure
- Monitor and respond to user support requests submitted to the helpdesk
- Assist with IT and Change issues via telephone or in-person
- Liaise directly with external providers to assist in resolving issues
- Providing effective IT support services both onsite and remotely
- Building effective working relationships with both internal and external customers

**What’s in it for you?**
- Clear progression
- Training
- Working within a great culture


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