2nd Line Support Engineer

2 weeks ago


Newcastle Upon Tyne, United Kingdom Ark Search Full time

**2nd Line Support Engineer**

**North Shields**

**Salary: £25,000 - £35,000 per annum**

You will become part of the digital services team and will play an essential part in their delivery via excellent technical support.

**Key responsibilities**:

- To provide 2nd line technical support in relation to Desktop, Network, Telecommunications, Infrastructure, 365 and Cloud technology to all service users
- Provide an escalation path to the Service Desk 1st line team for resolving incidents and fulfilling service/change requests
- To work directly with service management
- Responsible for EUC build images, support, and updates
- Provide onsite EUC technical support to service users
- Provide initial diagnostics and support of Microsoft 365 and Cloud issues
- Provide initial diagnostics and support of Citrix and Virtual Platform issues
- Provide administration support of a Citrix environment



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